1st Line Support Analyst/ Engineer
Responder al anuncioWho we are. We are a team of passionate experts with a clear ambition: applying digital technology toadvance what mattersfor our clients and society. Together we createreliable and responsive digital foundationsfor the world’s businesses, institutions, and communities. SERVICE DESK AGENTExperience between 1 and 3 years in Service Desk Level I - II areas. Help and support to the workstation: telephone, remote/on-site support. Monitoring: ICT systems, proprietary software platforms, workflows. Alert resolution: Attention, resolution and escalation of incidents (Hardware-Software) remote-presential. Management of service requests: Hard / Soft Telephone support: queries, technical advice. Systems Administration: basic tasks. Used to work with Knowledge Management documentation: reading/documentation. Customer Service skills and abilities. Functional vision of services and technical platforms. Ability to work in a team. Availability for rotating shifts. Mandatory Technical Skills:Medium-High level: microcomputing, networks, servers, management computing, audiovisual computing - valuable -, Windows. Valuable certifications: Windows administration, ITIL, Microsoft Office. Languages:Spanish, Technical English. Learn more about usAt Atos, we embrace diversity as the ultimate engine of ingenuity for our clients, and we constantly strive to create a culture where people feel supported and encouraged. Whether it is fighting climate change, promoting digital inclusion, or ensuring trust in data management – tech for good sits at the core of our identity. With numerous global recognitions for our ESG practices, we are committed to building a better future for all by harnessing the power of technology. #J-18808-Ljbffr
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