Agente de Reservas - (Madrid)
Responder al anuncioEmpresas: Vosaio Travel Spain
With offices across the continent and affiliates around the globe, VOSAIO brings you a world of European travel solutions. **Job Requirements:** - Hybrid position. 3 working days required at our Madrid office. - Manage and confirm reservations using the VOSAIO booking system for transportation, restaurants, and attractions. - Handle incoming mail and respond to customer inquiries, meeting their expectations. - Coordinate with the operations department to ensure timely and quality service delivery. - Check availability, assign spaces, and confirm bookings with suppliers, ensuring all confirmations are properly archived. - Inform operations department of any changes, such as fully booked dates or closures, and arrange alternatives. - Process cancellations and modifications, and communicate updates to relevant departments. - Participate in fam trips to gather information about new destinations and services. - Provide the quotation department with pricing and service details as needed. - Source new suppliers, negotiate group rates, and maintain competitive pricing for contracted services. - Update product and supplier information in the VOSAIO system. - Ensure all final booking details are accurate for smooth execution. - Verify supplier invoices match the booked service prices. - Collaborate with the accounts department on Pro-forma invoices for pre-booked services. - Handle complaints, offering solutions to maintain client satisfaction. - Be willing to take on additional tasks as requested by management. - Communicate clearly and effectively in both the native language and a foreign language, especially verbally.
Requisitos : Idioma Frances o Alemán - nivel profesional Trabajo híbrido
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