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(AHN940) - Dutch Scheduling & Back Office Representative
Responder al anuncioTeleperformance Spain is looking for a group of highly-skilled professionals to join our team. You would be working on behalf of our client, a world-renowned leader in the field of life sciences known for their high-quality research products. Their wide product range offers solutions for different types of laboratories.
Main Responsibilities
- Working on providing clients queue, schedule maintenance appointments between Field Engineers and end customers.
- Ensure parts ordering is done in advance to ensure job deliverables.
- Coordinate with various internal departments on query resolution from Scheduling/Field/Customer/Sales (if needed).
- Scheduling Field/Customer/Sales communication for the tasks assigned.
- Keeping the customer informed about the schedule at all times and ensuring the customer is contacted in case of any rescheduling.
- Registering all the customer interactions and status in CRM.
Requirements
- Experience in data management.
- Native/advanced level of Dutch.
- B2 level of English or higher.
- Experienced user in CRM.
- Quick to learn new processes and tools.
- Good verbal and written communication skills in appropriate language.
- Motivation & personality for seeking customer satisfaction and resolution.
- Ability to take initiative, prioritize, and manage time effectively.
Benefits
- A full-time position with working hours from Monday to Friday from 9am to 6pm.
- Salary: 21. 000€ gross/year + 1. 800€ gross/year attendance bonus.
- Referral Program: Bring a Friend and get a Referral fee (up to 2. 000€ depending on the language/project).
- Considerable investment in employees and their career development (including product, sales, and personal skills development training).
- Working environment that is modern and bright with a dynamic and multicultural atmosphere.
- Remote work (From Spain).
Soort dienstverband: Fulltime
Werklocatie: Fysiek
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