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Analyst, Carrier Billing Services - Z-493
Responder al anuncioRole Purpose: The purpose of the role is to conduct data analysis and operational activities for the carrier billing team. The role requires basic knowledge of billing systems (Kenan and IOA) and a logical mindset to identify improvement items and enhance effectiveness through automation and process improvements. Close cooperation with stakeholders like Finance, IT, and Sales is essential.
Key Accountabilities:
- Ensure accurate and timely updates of reference data configuration in the Interconnect system, including Trunks, Switch, and Network Operator setup.
- Ensure accurate and timely updates of tariffs into the Interconnect system.
- Handle customer invoicing and supplier invoice reconciliation.
- Analyze data correctly as required.
- Analyze error/suspense CDRs and provide timely resolutions.
- Prepare reports and graphs as needed.
- Understand Customer and Supplier concepts and their handling in the systems.
- Adhere to SLA and KPIs, and reporting.
- Propose innovative ideas for effort reduction and process improvements.
Skills and Experience:
- 1+ years of experience in Telecom billing operations and process improvements.
- Basic understanding of Interconnect billing systems.
- Good knowledge of SQL.
- Good knowledge of MS Excel.
- Basic understanding of Python.
- Hands-on experience in Data Analysis.
- Experience in Telecom Billing processes like Supplier Invoice Reconciliation, Tariff Management, Customer Invoicing, and Suspense Analysis.
- Ability to work with Excel/advanced Excel for generating internal reports, managing productivity, and performing analysis for stakeholder groups.
Behaviours:
- Excellent communication and listening skills to clearly communicate, influence, and understand requirements without ambiguity.
- Ability to work well under pressure and meet tight deadlines.
- Personal focus on continuous improvement and innovation.
- Excellent interpersonal skills; able to coordinate effectively within a virtual team spread across different locations in India and Europe.
- Ability to critically analyze situations from various perspectives.
- Ability to understand highly complex processes and conceptualize them.
- Demonstrates excellent decision-making skills and a focus on success.
- Displays a high level of initiative and works proactively.
Benefits:
In addition to offering competitive salaries and incentive plans, a range of benefits and local rewards packages are provided to staff. Colt recognizes the importance of work-life balance. Some benefit examples include:
- Flexible working and relaxed dress code.
- Two days annually for volunteering opportunities.
- Flexible benefits scheme.
- Access to a virtual business school for ongoing learning.
- Business mentoring.
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