AVC Customer Support Associate
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AVC Customer Support Associate
Apply locations Barcelona time type Full time posted on Posted Today job requisition id R19509Job Title
AVC Customer Support AssociateIn this role you’ll:
Maintain the high level of verbal and written customer support required by our customers
Ensure high first contact resolution rate and fast problem-solving
Ensure deep and comprehensive diagnosis and escalate issues with all relevant information to further resolution groups by keeping the ownership, following up, updating and reporting to customer until the case is closed
Accomplish CS KPIs, set and agreed for the department
Work in various systems and interfaces (Merchant Products, integration with Central Amadeus Solutions, different inventory systems of hotels providers and carriers)
About the ideal candidate:
A bachelor’s degree holder
1+ year of experience in customer support role and/or hospitality industry
Fluent verbal and written Spanish, French and English
Multi-tasking, ability to support different systems and solutions
Commitment to customer satisfaction and delivery of the expected result
Availability to work in shifts (daytime) + weekend, bank holidays
Diversity & Inclusion
We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.
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