(B002) - Slovenian Customer Service Representative
Responder al anuncioCustomer Support Representative for a Prestigious Travel Company. If you are an empathetic individual with excellent listening skills, a knack for problem-solving, and enjoy being a team player, this is the perfect job for you. Key Responsibilities:As a Customer Support Representative, you will be pivotal in understanding and addressing the needs of our international travellers. Your responsibilities include:Listening to, responding to, and mediating between travellers and accommodation suppliers worldwide, ensuring top-notch customer service. Clarifying inquiries regarding services, payments, and technical requirements, providing precise information, and following established processes via email and phone. Requirements:Language Skills:Proficient in Slovenian (C2 level) and advanced English. Communication:Excellent written and spoken communication and interpersonal skills. Technical Skills:Proficient with PC usage, including Office 365, CRM databases, and other internal platforms. Mindset:Problem-solving, solution-oriented, positive, and motivated, capable of handling challenging customer issues. Work Approach:Goal-oriented, adaptable to changing priorities and business processes. Experience:Previous experience in customer service or contact center environments is valued. Availability:Able to work both from the office and remotely (within 100km from the office). Benefits:Feel Good Program: Includes Spanish lessons, quizzes with prizes, and free group activities like running, beach volleyball, roller skating, and more. Health Insurance: Free private health insurance is available upon securing a permanent contract. Flexible Remuneration: Options for nursery school transport after the probation period. Work Environment: A multicultural and international atmosphere with modern office spaces, well connected by public transport and close to the Westfield Glories shopping mall. Perks: Free coffee daily and free fruit once a week. Career Development: Be part of an industry-leading department with great opportunities for learning and career growth. Training: Three weeks of initial training and ongoing personal coaching. Location: Barcelona, Spain#J-18808-Ljbffr
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