[B184] - Implementation Engineer Bk-888
Responder al anuncioAt NTT, we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment. At NTT, we trust our employees to do the right thing, even when no one is watching, which is why we offer flexibility in the workplace. The majority of our roles are hybrid, meaning we encourage a balance of working from home and our local office. Ask our recruitment team if this is a hybrid role.
Want to be a part of our team?
In the Professional Services Department, your main role consists of executing Microsoft Teams configuration tasks. Reviewing and understanding technical designs and implementing the low-level configurations accurately will be an essential aspect of the role.
Working at NTT
The primary responsibility of the TS Implementation Engineer is to provide technical support to NTT (Ltd) clients. This includes remotely supporting clients within service level agreements (SLAs), installing and configuring software and hardware, resolving incidents, performing root cause analysis, and adhering to any related processes such as change management. The TS Implementation Engineer (L3) is involved in more complex environments for installation, configuration, and fault management.
Key Roles and Responsibilities
- Elaborate on client requirements to configure Microsoft Teams for voice delivery
- Configure the following elements:
- User provisioning
- Call Flows
- Teams tenant settings
- Dial plan & policies
- Analog Gateways
- Session Border Controllers
Knowledge, Skills and Attributes
- PowerShell scripting experience
- Experience with Microsoft product delivery, specifically Microsoft Teams or Skype for Business
- Experience of working in a matrix function and international environment
Good to have Skills
You have skills and expertise on Lync/Skype/Teams enabled handsets and/or meeting rooms.
Required Skills
- Communication and adaptation skills
- An excellent level in English is mandatory; other languages would be appreciated
- Have up-to-date Microsoft certifications (MS-700, MS-100, MS-101, MCSA, MCSE)
- Have skills around Microsoft Teams, Skype for Business, Lync 2013, SIP, audio/video/web standard protocols
Academic Qualifications and Certifications
- Computer Science / Information Technology Degree or equivalent together with specialised training in new technologies and legacy systems or equivalent
- Project management certification
Required Experience
- Solid work experience in a technical implementation engineering or similar role
- Experience engaging with clients and conducting presentations
- Good project administration and documentation experience
- Report writing experience
- Basic project management
- Have skills and expertise on Audio-codes/Ribbon gateways
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