Business Architecture-Technical Transition Manager - [ERJ558]
Responder al anuncioBusiness Architecture-Technical Transition Manager
Are you thinking of next steps in your career path? You deserve a company that really cares about its talent. At Allianz, we are looking for a Technical Transition Manager to join our hub, based in Barcelona center.
Our Business Architecture Department is responsible for the implementation, support, and operational processes for Allianz Partners Corporate Contact Center platforms. We are also building a state-of-the-art cloud-based platform that will modernize and continue to provide support to our customers' call center environments, improve the end customer experience, as well as harmonize our reporting processes through unique tools.
The ideal candidate will prefer the excitement of shaping the technology evolution over following the beaten path and regards highly qualified colleagues not as competition, but as a learning opportunity. The candidate shows a willingness to travel and excels in pinpointing key challenges related to contact center technology products, approvals, and implementations.
Your Responsibilities
- Gather detailed requirements and create system specifications.
- Translate business requirements into comprehensive technical system specifications.
- Map/document the dependencies and influences of new system requirements.
- Create and maintain structured system-specific documentation.
- Work with project managers and development teams to ensure that implemented functionality meets architectural and design guidelines.
- Produce release notes and roadmaps.
- Cultivate good relationships with program stakeholders and communicate transparently.
- Support the entire development lifecycle and review test cases for QA to ensure proper testing.
- Provide subject matter expertise for change management processes and systems.
- Identify new contact center trends and discuss them with the business.
- Define the ultimate vision for proof-of-concept and solution technical architecture.
- Develop application designs/blueprints and create Business Architecture deliverables that are consistent with SOA (service-oriented architecture) principles.
- Identify relevant logical modules and services to fulfill future solution architecture.
- Communicate implications of architectural decisions and issues to all stakeholders.
Your Skills
- Exhibit excellent communication skills, facilitating and supporting communication amongst stakeholders.
- Able to synthesize complex and diverse information, collect and interpret data, and design workflows and procedures.
- Identify and resolve problems in a timely manner, gathering and analyzing information efficiently.
- Pay attention to detail, including accuracy and thoroughness of work completed.
- Able to adapt to changes in the work environment, managing competing demands.
- Display willingness to make decisions and exhibit sound judgment.
- Prioritize and plan work activities to make efficient use of time.
- Follow instructions, respond to direction from management, and take responsibility for own actions.
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