Business Systems Analyst - Salesforce
Serve as the gateway to the Salesforce build team collaborating with business stakeholders to understand customer journeys, elicit business requirements, and identify opportunities for business process improvementsWork with business stakeholders to refine user stories, breaking down high level information into detailed requirements with clear success criteria that translate into technical designs enabling developmentDrive approval process for groomed enhancement requests, ensuring adequate problem/opportunity identification, completeness of requirements, and solution feasibilityContinuously collaborate with Solution Architects and Developers to design enhancement solutions that support business requirements and customer journey alignmentDevelop and maintain technical specifications and end user training materialsCoordinate and support software enhancement testing and support quality assurance activities as neededAnalyze and troubleshoot tier three functionality issues, identifying root causes and escalating remediationWork with the security and compliance team to ensure applications and enhancements are compliant and secure, adhering to established processes/proceduresAssure continuous application service delivery success by maintaining a deep understanding of application design architecture, capacities, and application/integration performance#J-18808-Ljbffr
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