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[BZ-956] | (German) Account Manager
Responder al anuncioUbicación
08009 Barcelona, Barcelona provincia
Descripción completa del empleo
Do you know about bsport?
We are a Barcelona based company that offers a platform combining boutique fitness and advanced technology. Our all-in-one features cover bookings, payroll, marketing and more, helping our partners streamline operations and boost their commercial success.
We have more than 2, 000 clients in 40+ countries and continue to expand rapidly.
We provide our partners with:
- Our platform - the heart of the system (B2B)
- A white label iOS and Android mobile application (B2C)
- An integrated Video on Demand tool
- Our self-built Smart Marketing Suite
- A webshop to up-sell and cross-sell different products
Our first successes:
Since we launched in 2019, we have already achieved the following:
- We’ve built a community of over 6 million users
- Finalised a Series A Fundraising of $4+ million in December 2022
- Grown our team to more than 150 employees
We’re continuing to grow our team to become the #1 tech partner for boutique studios in Europe and the rest of the world!
What your future position looks like:
For our Account Management Team in Barcelona, providing outstanding client relationship is our top priority. We’re looking for a dedicated and personable account manager to serve as our main point of contact on the German market.
Your main tasks will be:
- Owner of the onboarding of your accounts
- Maintain accurate client records, keeping track of any updates
- Act as the first and main point of contact in all matters relating to client concerns, complaints and needs via chat, email or phone
- Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients
- Build and strengthen client relationships to achieve long-term partnerships
- Be the voice of your clients internally, identify their needs and participate in the creation of new features and business opportunities
- Collaborate with teams Marketing & Product and Operations to improve internal processes and customer satisfaction
You will be a good fit to join us if you:
- Have proficiency in German as your primary language and are fluent in English (other languages are a plus)
- Have at least 1 year of experience in a similar position
- Enjoy taking initiative and achieving results
- Like to be challenged in a dynamic environment
- Can work individually and has a strong team spirit
- Are organised, precise and demonstrate good communication skills
- Show creativity: creative people are those who share, suggest, and dare to innovate!
We'd love to have you join us for many reasons, such as:
- A multicultural and international team!
- A stimulating SaaS environment within a supportive and a fast-growing company
- Balance work and life with one remote day per week.
- Say goodbye to homesickness by working abroad for up to 2 weeks per year
- An office with snacks for those with a sweet tooth, as well as fresh fruits available all day long
- Afterwork activities and drinks on our terrace to enjoy sunny Barcelona!
- Health insurance fully covered by bsport
- Negotiated gym plan
- Take part in bsport team building and sport initiatives
- Supported by bsport on Sick days
About our Company Culture:
At bsport, we collaborate with passionate individuals who value diverse ideas and backgrounds. We believe that diversity is our most valuable asset.
Our commitment is to foster a positive and inclusive culture through team-building initiatives, open communication, professional growth opportunities, and by celebrating diversity in all its forms.
We value and respect every individual who is eager to make a difference, empowering them to contribute their unique skills and perspectives. Join our dedicated team to help create a thriving and welcoming workplace.
What our interview process looks like:
- Discovery Call with our Talent Acquisition team
- Interview with a Team Member
- Interview with our Team Leader
- Interview with our CSM Manager
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