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Client Coordinator
Responder al anuncioFashion is the brand's original DNA, each collection expresses through a unique and bold style the beloved values of Gabrielle Chanel: liberty, femininity, and creativity.
The Maison CHANEL values radical creativity and incredible handcraftsmanship to deliver a unique silhouette and allow their clients to experience an ongoing dream.
Welcome: personalized & warm
- Client recognition & personalized welcome, especially of TOP clients (incl. International Hospitality coordination).
- Development of a professional and reliable hostess team.
- Guarantee optimal use of queue management system.
- Coordinate appointments allocation between oab and personal appointments taken by the fashion advisors.
- Ease & dispatch the flows depending on client profile (sav, rdv, top clients) & introduce clients to a welcome area.
- Assist the marketing manager in various tasks.
- Brief the team every morning, track attendance & purchase.
- Support the deployment of new CX projects/apps to improve client experience in boutique (ex: easy boutique, whaitwhile/Chanel in the Line), brief the team and monitor the results.
During: unique & surprising
- Introduce the boutique storytelling (while hostess takes client information) and introduce the different areas of the boutique, to make them feel free to ask any questions until a fashion advisor is available.
- Create the link with other team members:
- With boutiques managers in case of client litigation.
- With tea lady (WhatsApp to tea lady & EasyBoutique).
- Ensure the best boutique atmosphere: adjustments with VM team, temperature, music, beverages.
- Coordinate with sales manager to fill gaps if necessary (fashion advisors unavailability, avoid any leave of client unaccompanied, etc. ) Partnering with the fashion advisors to ensure smooth flows in the boutique and optimal client experience.
Farewell: MEMORABLE NOW & FOREVER
- Ensure all clients are accompanied to the exit, call taxis if needed.
- Take care of deliveries to the clients if needed.
- Birthdays management: list checking with fashion advisors, coordinating with florist, and taking care of deliveries of cards, flowers, and gifts.
- Events coordination support: targeting/client identification, event organization support & follow-up together with marketing manager.
- Client experience ambassador: Pulse Index, VOC, Google reviews monitoring, and access to Google reviews to be able to answer to clients and tackle critical cases.
- 1 morning briefing each month.
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