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Cloud Customer Lifecycle Manager (m,f) Dutch or Norwegian
Responder al anuncioDUTIES AND RESPONSIBILITIES:
- Start: asap
DUTIES AND RESPONSIBILITIES
- Handle customer inquiries and provide support for travel-related questions
- Make flight reservations and modify existing reservations using Amadeus
- Verify ticket rules and regulations regarding cancellations and changes
- Offer prompt, reliable, and accurate information to customers, maintaining effective communication and ensure timely resolution of customer calls while delivering high-quality support
- Log all interactions accurately using the Client's Contact Management System
- Adapt support approach to accommodate customers of varying experience levels
- Educate customers on support options and steps taken to resolve their issues
- Maintain positive communication with team members, customers, and partners
- Escalate issues to the appropriate department following Client's Procedures.
REQUIREMENTS:
- Intermediate or fluent English (verbal and written), fluent or native Dutch or Norwegian(verbal and written)
- 2+ years of sales experience with a proven track record of success is required
- Minimum 1 year of IT industry experience required and general knowledge of the IT industry
- High school diploma required; a BA/4-year degree would be an advantage
- Familiarity with modern sales techniques and tools, including experience from retail sales, corporate internships, or entrepreneurial programs
- Experience working with or selling Azure, Office 365, Dynamics 365, or similar solutions would be an advantage
- Microsoft Fundamentals certification on Azure/Modern Workplace/BizApps would be an advantage
- Ability to work independently – drives own personal performance, takes ownership of training and skill enhancement, seeks continuous quality improvement
- Strong interpersonal skills, excellent oral, written, and verbal business communication skills. Ability to successfully communicate with contacts via the phone (cold calling and established relationship), email, video, and presentations
- Achievement- and success-driven personality, motivated by performance rewards for exceeding annual sales goals through strategic sales leadership and strong cross-business collaboration
- Solid time management skills
- Experience using Microsoft Office Suite applications, Windows OS, and Client Relationship Management (CRM) system(s) such as Dynamics 365, Salesforce, etc
- Passion for cloud technologies and changing the world.
BENEFITS:
- Excellent remuneration package based on experience, skills and performance
- M-T 9. 00 to 17. 30, F 9. 00 to 16. 30
- Great office location in Malaga.
- Friends hunting (referral) bonus
- Full paid training about the company and the project you will be working on
- Career development program and specialized courses
- Opportunities for a career abroad through the International Mobility Program
- A dynamic and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential.
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