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Crm Manager - HW-057
Responder al anuncioOverview & Responsibilities
The CRM Manager Strategy is a pivotal role in delivering a best-in-class experience. This role serves as a liaison between multiple business user groups and global teams including marketing, product management, sales, I. T. , business operations, compliance, and technology to uncover business needs, align with business processes, and enable solutions leveraging our CRM tools and capabilities.
- Overall technical responsibility for the CRM platform, including API integrations, monitoring/maintaining security profiles, and system configuration.
- Develop a prioritized backlog of architectural/platform requirements as part of the CRM platform vision & architectural roadmap.
- Provide technical recommendations for business needs backed by comparative analysis of technical solution options.
- Research & recommend various technologies & solutions to achieve desired business outcomes.
- Team with the company’s Marketing Automation administration to ensure integration between Microsoft Dynamics CRM and the marketing software platform for technical, data & process effectiveness, ensuring that Dynamics CRM meets the requirements of global & regional marketing.
- Ensure compliance with all established architecture standards, as well as follow the systems development life cycle and project management life cycle processes.
- Document and manage future requirements, translating business requirements into functional specifications for use in additional phases of CRM implementation, aligning with Microsoft Dynamics CRM release schedule and interfacing technologies.
- Understand, interpret, and diagnose technical & operational problems, troubleshooting performance and operational issues within the Dynamics CRM ecosystem.
- Perform root-cause analysis & problem escalation internally and with supplier resources.
- Collaborate with Microsoft customer success management and technical support services to escalate technical/functional issues, managing the escalation process internally to ensure effective communication and problem resolution.
- Assist the Head of Sales & Marketing Operations in developing & implementing operational best practices and processes.
- Help onboard, train, support, and mentor CRM users around the company.
- Take responsibility for meeting goals, objectives, obligations, and solving problems.
- Achieve quarterly and annual objective targets.
Minimum Requirements:
- Bachelor’s degree in Business Management, Computer Science, or a closely related field or equivalent experience.
- Microsoft Dynamics CRM certifications.
- 7+ years supporting and/or implementing Microsoft Dynamics CRM, ideally within a B2B enterprise sales & marketing organization.
- 3+ years of management experience with proven experience leading teams and collaboration groups.
- Proven track record of evaluating business and technology needs and translating that understanding into configuration of CRM and/or technical specifications for custom development.
- Experience in overseeing and managing own time while meeting strict deadlines.
- Process-oriented, with excellent problem-solving skills and technical aptitude.
- English language proficiency, ideally to B2 or higher, to facilitate business and technical discussions with globally distributed teams.
- Aptitude to take a senior role on complex projects.
- Ability to work seamlessly within a team, as well as manage individual tasks.
- Ability to quickly learn by self-teaching techniques without significant instruction.
- Build and maintain positive relationships and actively contribute as a member of working teams to achieve results.
- Proficient in MS Office Suite including Excel, Word, PowerPoint, and Outlook.
- Outstanding listening, analytical, organizational, and time management skills.
- Keen understanding of core CRM principles, knowledge of the prospect & customer lifecycle.
- Familiarity with relational databases, Master Data Management (MDM), and related concepts.
- Experience in creating system views, entity management, security management, user management, and solution migration for MS Dynamics 2013/2015/365.
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