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Customer Care Specialist FTC 6 months
Responder al anuncioWhat You'll Do:
- As you are the first point of contact for Criteo, your goal is to provide excellent customer support to all incoming client requests using email or live chat.
- You work in a multinational Customer Care Team responsible for clients where collaboration, communication, and teamwork are key to solving our clients' requests.
- You provide support to clients related to campaign setup, budgets, creatives, technical issues, billing, and payments. You escalate performance-related questions internally to the Account Strategy team.
- You enable Criteo clients to navigate through and use our Advertising Platform by sharing the right instructions.
- You provide excellent operational service to our clients by applying SLAs and demonstrating prioritization skills.
- You understand the importance of tracking customer support efficiency metrics (reply time, resolution time, CSAT) and ensure you follow this in your day-to-day activities.
Who You Are:
- You have an interest in learning and solving technical issues to help clients run a desired advertising campaign.
- You have good organizational skills to know where the right information is or how to find it.
- Client centricity - ability to understand customers' needs and provide the best solution.
- Strong attention to detail.
- Ability to multi-task, prioritize, and manage time effectively.
- Capacity to explain things simply and demonstrate value to clients.
- At ease working on different platforms and tools (Excel/Salesforce/internal platforms).
- Ability to work and deliver strong results in a dynamic environment.
- Strong technological knowledge, with a passion for technical reading and writing.
- Fluency in English spoken and written is a must.
We acknowledge that many candidates may not meet every single role requirement listed above. If your experience looks a little different from our requirements but you believe that you can still bring value to the role, we’d love to see your application!
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