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Customer Experience Specialist (German)
Responder al anuncioWe are working with a leading Outsourcing/BPO company that is looking to recruit a German-speaking B2B Customer Experience Specialist to join their offices in Valencia and support a new fintech scale-up project. This role varies from other similar positions by enabling the Specialist to take more responsibility over the project design.
Position: Customer Experience Specialist (German)
Location: Valencia, Spain
Employment type: Full-time
Remuneration: Base salary.
DUTIES AND RESPONSIBILITIES:
- Support B2B customers over the phone, email, and chat.
- Communicate with customers to find the best solution to their problem.
- Constantly brainstorm with your colleagues to improve the Customer Experience. Troubleshooting, innovation, and change management are part of the daily business.
- You will use the latest technology and AI integrations and become an expert in this field.
- Control and handle payment inquiries from sellers and buyers through various client platforms.
- Responsible for Trustpilot reviews, improving overall company NPS through excellent service.
- Flagging and escalation of customer queries and coming up with suitable solutions.
- Mapping and improving business processes to enhance customer journey and satisfaction.
REQUIREMENTS:
- Fluent level German and fluent English.
- Customer service is in your DNA and you have some experience already.
- Excellent communication skills.
- An interest in innovation (think chatbot-integrations).
- You are proactive and solution-oriented.
- You can think outside the box to always find a solution for the customer.
- A technical background is an advantage.
- You are proficient with computers and can type at lightning speed.
BENEFITS:
- Spanish and mindfulness classes.
- Great Friday evening drinks.
- Fitness bootcamps to stay fit and active.
- Work at a tech startup where you can develop and there is room for your ideas.
- Improve your professional skills: communication, innovation, and implementation of new technology.
- An international working environment with 20+ nationalities.
- An amazing adventure in one of Europe's most beautiful cities.
- Working in a close-knit and start-up team.
- Free lunch and breakfast at the office.
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