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Customer Service & Sales Representative - Belgian | [LP-485]
Responder al anuncioLocation: Barcelona, Spain
Language: Dutch
Description: We are looking for a Dutch Customer Service & Sales Representative for one of our clients, a leading company in new technologies.
Responsibilities:
- Handle and close inbound calls (Consumer) to achieve quarterly quota.
- Make outbound calls when necessary to recover (web-) orders or convert quotes to orders or to solve issues with already bought products.
- Quote creation and follow up.
- Maximize Store revenue by upselling/cross-selling to increase order value and AOV.
- Maintain awareness of Online Store promotions and campaigns to maximize their success.
- Ensure personal knowledge of the portfolio is maintained.
- Manage stock availability.
- Provide cross-language backup if needed.
- Answer and deal with customer post-sales requests (Logistics, queries, refunds, exchanges, delivery, etc. ).
- Solve status queries.
- Initiate & manage customer post-sales related tasks; covering order cancellations, claims management, order and delivery follow up, refund requests and escalations using multiple tools, such as CRM & Order Status Suite with a high-quality, efficient, and customer-centric approach.
We offer:
- Full-time (39 hours/week) from Monday to Friday and long-term contract.
- Schedule: From 09:00 to 18:00.
- Salary: 20, 000 Euros gross/year + up to 2, 000 Euros gross/year.
- Regular and permanent incentives.
- Specific compensation model based on overachievement.
- Start date: Immediate.
- Holidays: 23 working days of paid annual leave (generated on the basis of the calendar year and in proportion to time worked).
Requirements:
- Dutch native level speaker; fluent in English and French (Belgium is a plus).
- Strong communication skills.
- Knowledge of sales techniques (up-/cross-selling, objection handling, etc. ).
- Customer-driven and motivated to work in sales.
- Achievement and target-oriented.
- IT knowledge and technical understanding.
- Minimum of 1 year relevant experience.
- Real capability to listen to customers.
- Ability to conduct effective qualification skills to ensure a comprehensive understanding of customer needs.
- Exceptional customer-facing and customer care skills.
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