Customer Service Representative - German Market
Responder al anuncioADM VALUE, a subsidiary of the TESSI group, is a leader in the field of customer relationships and customer experience. With a consolidated presence in 6 countries and 16 strategically located production sites, we are committed to delivering innovative solutions that enhance the customer experience.
Global reach: We are present in 6 countries: France, Spain, Morocco, Madagascar, Mauritius and Senegal; our worldwide network of 16 production sites enables us to respond to our customers' needs on an international scale. Dedicated people: With a team of more than 6, 500 passionate and committed employees who share a common vision of excellence in customer service. Belonging to TESSI: As a member of the TESSI group, we benefit from the support of a renowned organization, which will generate sales of 513 million with more than 13, 000 employees worldwide.
Quality and growth: We are proud of our impressive 8. 5% growth rate, which reflects our ongoing commitment to innovation, quality and customer satisfaction. This dynamic growth reinforces our position as a trusted partner for companies seeking to raise their standards of excellence in customer relationship management.
Tasks
Our customer is a leading aviation loyalty program committed to providing exceptional travel experiences. As part of our growing team in Barcelona, we are seeking a dedicated Customer Service Representative to support our German-speaking members.
Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Assist customers in navigating our program, resolving issues, and answering queries.
- Communicate effectively in German and English to cater to our diverse member base.
- Ensure accurate understanding of customer needs and deliver clear, concise information.
- Guide customers through enrollment processes and membership account management.
- Resolve issues related to mileage credits, rewards, and program benefits.
- Investigate and troubleshoot reported problems, providing timely and effective solutions.
- Collaborate with internal teams to address complex issues and ensure customer satisfaction.
- Provide feedback on common issues and suggest improvements to enhance customer experience.
- Stay informed about updates of our program and related policies.
Requirements
- Fluent in German and English (both written and spoken).
- Proven experience in customer service or a similar role.
- Strong communication and interpersonal skills.
- Ability to handle challenging situations with patience and empathy.
- Permit to work in Spain (NIE).
- Familiarity with loyalty programs or the aviation industry is a plus.
Benefits
- Competitive salary and performance-based bonuses.
- Opportunities for career growth within a dynamic and international team.
- Permanent contract with one month trial period.
- Offices in 22(at) with a great open space to work.
- From Monday to Friday from 8. 00hs to 14. 00hs and from 12. 00hs to 20. 00hs and on weekends from 9. 00hs to 17. 30hs (2 weekends off a month).
If you are passionate about delivering exceptional customer service and want to be part of a global travel community, we invite you to apply for this exciting opportunity. Join our project and help our members soar to new heights!
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