Customer Service Specialist (Fixed Term) - Hybrid
Responder al anuncioThe Role
Join our dynamic team at Imperial Brands PLC, where we are committed to delivering exceptional customer service and satisfaction.
We are looking for a motivated and detail-oriented Customer Service Specialist to support our Customer Service Manager and ensure seamless customer processes.
Type of contract: Fixed term (to cover Maternity leave)
Principal Accountabilities
- Data Management: Prepare and manage customer service data across all digital platforms and ERPs.
- Order Processing: Check customer orders, pricing, rebates, and RSKU allocation to ensure accurate product delivery.
- Execution: Handle delivery notes, invoicing, and monthly closing tasks for local plants.
- Complaint Resolution: Receive, track, and resolve customer complaints, coordinating with other departments as needed.
- Collaboration: Work closely with Customer Service in the HUB and E2E Cluster Logistics, and support stock obsolescence management with Sales.
Skills and Experience Required
- Strong collaboration and interpersonal skills.
- Proficient in Excel, SAP/APO, and Power BI.
- Fluency in English and Spanish.
- Ability to work between interfaces and manage processes effectively.
- Driven, proactive, accountable, decisive, and focused.
What We Offer
In return for playing your part in building our future, you will receive a comprehensive compensation package with salary, bonus scheme and many extras including generous holiday entitlement and hybrid/flexible working opportunities.
Everyone Belongs
Everyone belongs in Imperial. We are proud of being a truly inclusive organisation. We encourage and welcome applications from people of all backgrounds.
About Us
We're a truly international company, fourth largest in our industry and operating across 120 markets. An inclusive, innovative global FMCG business supported by 25, 000 employees.
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