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Customer Specialist with Polish
Responder al anuncioBOSCH is waiting for you!
Are you looking for a high-level experience in a world-renowned multinational company?
Do you have a passion for customer service? Do you have a fluent level of English and proficiency in Polish at a native level?
If so, then you have found the right position!
We are looking for a passionate and proactive person who will provide high-quality technical customer service within the international sector in a multinational company with many growth opportunities.
Key functions:
- Ensure customer satisfaction and provide professional customer support.
- Manage service subscriptions (new subscription, subscription information, update products and services, etc. ).
- Billing (change payment method, billing incidents, invoicing, and other billing-related issues).
- Provide technical support on digital products, using databases, troubleshooting tools, knowledge articles, and other materials.
- Follow up and ensure customer satisfaction.
- Manage claims, suggestions, and hear customer feedback on the product.
- Efficiently ensure quick solutions respecting SLAs.
- Provide feedback to the management team concerning the efficiency of customer service tools, new customer needs, and how to enhance any website/App value proposition.
Requisitos:
- Fluency in Polish (Native or C2 Level). High level of English (C1).
- Excellent communication skills, both oral and written. Able to follow phone etiquette and use formal and polite language.
- Previous experience with customer service, offering technical support with knowledge of following standards and procedures.
- Advanced user of MS Office.
- Able to handle stressful situations.
- Teamwork spirit. Organized. Curious and eager to learn more.
- Monday to Friday. 39 hours week / Rotating schedule/ 08:00 to 16:00, 09:00 to 17:00, 10:00 to 18:00.
- ETT - 6-Month Temporary Contract with Potential for Permanent Position.
- 21. 000 - 23. 000 gross annual.
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