Customer Success Manager - (Arabic Or Turkish Speaker)
Responder al anuncioWe help the world run betterAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. What you’ll do:This is a client-facing role, delivering ongoing support and guidance around business strategy and transformation topics after the sales cycle has completed. The role focuses on relationship-building and proactive support activities that promote overall customer satisfaction, product adoption, and retention & renewals. The role manages diverse, high profile, and/or key accounts. Key tasks of this role:Develop a trusted relationship with key stakeholders and decision makers. Understand and respond to customer needs bringing the customers value into focus. Define and drive a targeted goal-based support engagement plan to realize key business, proving a Preferred Success scorecard. Provide expertise to customers’ use of SAP Cloud solutions. Facilitate access to product and functional expertise for certain topic areas. Provide personalized Quarterly Release Review & Continuous Trend analysis for Risk mitigation. Meet customer expectations by anticipating and orchestrating the resolution of their top issues. What you bring:Proven record of successful account management. Customer orientation and focus on quality. An understanding of IT landscapes and lifecycles with a specific focus on SAP Solutions. Knowledge of SAP Preferred Success & Cloud Solutions is an advantage. Excellent communication skills and a positive attitude. Education, Qualifications and Work Experience:Bachelor or Honours Degree is an advantage. 3 years’ Customer Success Management or related experience in a customer-facing role. Fluency in Arabic or Turkish is required. Experience in working in global/virtual teams is an advantage. Meet your Team:We are a team of nearly 25 Customer Success Managers based in Ireland supporting 520 customers and growing. Our innovative, versatile, and consistent approach allows us to always put our customers’ outcomes at the heart of everything we do. Bring out your best:SAP innovations help more than four hundred thousand customers worldwide work together more efficiently. As a cloud company, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. We win with inclusion:SAP’s culture of inclusion and flexible working models help ensure that everyone feels included. We are committed to Equal Employment Opportunity and provide accessibility accommodations to applicants with disabilities. EOE AA M/F/Vet/Disability:Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender, sexual orientation, gender identity or expression, protected veteran status, or disability. Requisition ID: 400251 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid. #J-18808-Ljbffr
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