Customer Success Manager, French speakers - Madrid [F/M/X]
Responder al anuncioWho are we?
About LittleBig Connection
The world of work has been transforming at an incredible speed. Today, companies must not only adapt to keep pace with change – they have to get ahead of the game. They need to function as integrated organizations, positioning the best talent at the heart of each project to leverage the right skills at the right time.LittleBig Connection is the solution that connects big companies with external experts looking for the best projects available.
We create a direct and transparent link between all companies and stakeholders, big and little, so they can team up more easily than ever before.
How do we do it?
Through our platform, which allows:
- Clients to publish on our marketplace all their requirements (RFPs) for external consulting services.
As the leading international player in its industry, LittleBig Connection supports 280 major clients such as AXA, Carrefour, Sephora, Decathlon, Air France or Kering in their Big innovation projects and flexibility needs. With the ambition to become the international leader of Total Workforce Management by 2025, LittleBig Connection is present in 25 countries around the world and has no intention of stopping there: Canada, India, Vietnam, Spain, Mauritius, Tunisia. . . the #FutureofWork is already here! Are you ready for the adventure?
Why join LittleBig Connection?
Thrive in the new digital business worldLead high value-added strategic projects with a concrete business impact
Experience working in a young and international atmosphere, with colleagues on all 5 continents
Benefit from a flexible work environment with remote working options
Access a variety of training courses and continuously improve your skills
Take part in the events organized by our LittleBig Crew: work socials team building events. . . moments you won't want to miss!
Job description
Your LittleBig responsibilities
LittleBIG Connection is actively looking for a Customer Success Manager!
You will join our teams in Madrid as a Customer Success Manager to play a key role in ensuring the continued success of our rapidly growing customer base.
Our Customer Success team is founded on the core tenet that customers who are successful will sustain and expand their business with us over time. As a Customer Success Manager your job is to make this success come to life for your assigned accounts by taking a long-term approach to driving the effective adoption of our products and ensuring the customer has full buy-in to the value created over time.
You’ll achieve this goal by:
- Building customer skills and use of LittleBIG Connection features, by ensuring key customer employees complete LittleBIG Connection training on our products and best practices, and by providing additional coaching to power users when needed.
- Ensuring customers' success by monitoring their experience through the on-boarding process, removing roadblocks, and coordinating LittleBIG Connection resources where needed.
- Maintaining relationships 'high and wide' within the customer's organization, including key stakeholders and executive sponsors, to ensure compliance, facilitate closing new business opportunities, and ensuring client renewal.
- Performing inspiring demonstrations of our technologies, constantly striving to achieve the “wow” effect.
- Collaborating regularly with counterparts in Sales to maximize their ability to upsell, cross-sell and drive a long-term account strategy.
- Working closely with product management to suggest new features that will improve LittleBIG Connection’s solutions and enhance your clients' satisfaction.
- Working closely with marketing so that your clients can share their LittleBIG enthusiasm with the world.
Candidate Profile
- At least 2 years of experience as Customer Success Manager role or equivalent position
- Fluent in French and English.
- Have some enterprise level B2B Account Management and Client Relationship Management experience.
- Be full of enthusiasm and possess great relationship skills.
- Be curious and eager to learn the features of a SaaS product from scratch.
- Enjoy solving complex situations.
- Be skilled in Project Management within large organizations, helping to effectively drive change across groups by engaging key stakeholders, cross selling/upselling experience would be appreciated.
- Be able to tackle complexity and pay attention to details.
- Be able to stay cool under pressure and deliver to tight deadlines.
We are looking for our future teammate, so if you think you fit the profile, don't hesitate to apply!
We look forward to meeting you
LB is proud to be an equal opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.
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