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Customer Success Specialist - German & Polish
Responder al anuncioDescription
Provide back-office support to Pallecon Portfolio. It involves collaboration, teamwork, coordination, and communication to provide an effective resolution in a timely manner.
Also to drive improvements in customer experience that are focused on solutions, and creating / delivering value. It provides a high level of complex problem-solving and proactive support.
- Actively work to understand CHEP’s business functions, systems, and products to deliver timely query resolution and excellent service to customers,
- Ensure the investigation and resolution of customer inquiries and complex issues with minimal delay, in a competent and professional manner.
- Recommend process improvements to ensure customer satisfaction and to improve service levels: Plan and implement action plans by contacting and working with customers proactively
- React positively to problems/issues and take preventive actions with a root-cause analysis.
- Ensure that the best-in-class service is given to customers
- Manage end-to-end Audit process for Customers
- Demonstrate an in-depth understanding of customers’ operations, supply chain flows & needs
- Ensure no overdue debt from customers and provide support for bad debt resolution
- Provide analytical data and support on specific account queries. Have the analytical capability to identify customer's issues.
- Resolve invoicing and pricing queries. Raise credit notes and manual invoices if needed
- Manage and maintain customer database and account balances accurately in the systems
- Admin support to all internal teams via systems (Sale Force, SAP), or email
Essential: French & Italian
Desirable: Any of the additional European Language
Preferred Education
Degree and equivalent - Business Education
Preferred Level of Work Experience
3 - 5 years
Remote Type
Hybrid Remote
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