Desktop Support Engineer [GWH076]
Responder al anuncioJOB DESCRIPTIONDesktop Technician will provide day to day local support. Position Responsibilities and Functions:Provide first/second level contact and problem resolution for customer issues. Work with vendors to remediate complex AV issues as needed. Provide timely communication on issue status and resolution. Maintain ticket updates for all reported incidents. Should have basic knowledge of Mac operating system, to support Apple PC users. Install, upgrade, support and troubleshoot printers and computer hardware. Perform general preventative maintenance tasks on computers, laptops, and printers. Perform remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment. Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software. Broad experience of IT with basic understanding of networks, servers, audio/visual, smart devices, and telecoms. This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Perform other duties as assigned. Minimum Qualifications:Bachelor’s Degree or equivalent in Computer Science or related field. CompTIA A+, Microsoft Certified Professional (MCP) or better. Minimum of 2-3 years of IT experience. Experience with Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, enterprise anti-virus solutions, and helpdesk ticketing systems. Mobile device management including iOS and Android devices, enterprise encryption solutions, and Windows PC/laptop management via Active Directory. Proven analytical, troubleshooting, and problem-solving skills. Proven ability to multi-task, effectively determine priorities, and meet SLA’s. Excellent communication, relationship-building, and internal customer service skills. Adaptable and flexible in a fast-changing industry and work environment. Willing to work off-hours and weekends when required for projects or emergency support. Job Types:Full-time, Contract (Contract length: 1 month)Salary:2, 000. 00€ per monthAbility to commute/relocate:Barcelona, Barcelona provincia: Reliably commute or planning to relocate before starting work (required)Language:Spanish B2 (required)#J-18808-Ljbffr
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