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DH-974 Team Supervisor in IT Sector (Dutch Speaker)
Responder al anuncioWe are looking for a Dutch-speaking Supervisor (On-site) to join one of our exciting projects.
What you will do in this role?
As a Supervisor on our team, you will:
- Monitor and report team performance
- Give agents feedback on their individual performance and motivate team members
- Keep track of each agent’s training
- Participate in the recruitment process close to the HR Department
- Organize and optimize shifts
- Ensure processes and procedures are up to date and adhered to
- Take overflow calls/tickets
- Take incoming customer calls (via telephone, email, voicemail, pager, or other automated alerts), log call details onto call management systems, and provide response and resolution within SLA.
- Guide on selling techniques for complex outbound driven sales
- Maintain knowledge and expertise associated with applications specific to individual customers
Requirements:
- Bilingual or proficient in Dutch plus advanced level of English
- Working knowledge of IT Platform, equipment, and applications: Windows / MS Office / internet configuration
- Excellent communication skills
- Business knowledge and commercial awareness
- Previous experience
- Ability to implement and manage change
- High customer care orientation
- IT knowledge
- Able to develop personal and professional skills
- Fun facing challenges and overcoming obstacles
What’s in it for you?
In this role, we offer benefits that help you support your unique lifestyle:
- Full-time 39 hours/week contract: Monday to Friday 9:00 to 18:00
- Central location in Barcelona
- Bring-a-friend (referral) bonus opportunities
- Full paid training on the company and the project you'll be working on
- Career development programs, specialized courses, and language classes
We are dedicated to creating a diverse, inclusive, and authentic workplace where everyone can learn and develop themselves professionally.
If you feel you don't check off every qualification in the job description, we encourage you to apply either way. We will do our best to match you with the right job, whether it's this one or a future role.
If this sounds like you, join us!
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