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Dutch/Flemish Customer Care | [UG069]
Responder al anuncioGreece is known as a beautiful holiday destination, but did you know you can also move there and start a new job? We can help you make this happen! We offer you a position in an ambitious and flexible company where you will assist customers with their inquiries.
Your role: For one of the biggest names in employee benefits, we are looking for a customer care agent who speaks either Flemish or Dutch with English. You will be responsible for handling inbound calls, outbound calls, and administrative tasks.
Daily tasks:
- Calls are always with priority.
- Provide customer service regarding vouchers for services used for cleaning, ironing, grocery shopping, and transport for disabled people.
- Answer incoming calls and emails about voucher usage, ordering, reimbursement, and exchange.
- Register and log into the website.
- Change of personal data.
- Assist with orders that did not arrive.
- Handle cases where the client paid but did not receive cheques.
- Request fiscal certificates for taxes.
- Provide information about the legal conditions of voucher usage.
- Act as a connection between the regions, cleaning companies, and customers.
Requirements:
- Fluent in Dutch or Flemish (oral and written).
- Proficient in English.
- Experience with CRM systems & MS Office.
- Very good written skills.
- Diploma of Secondary Education.
- Contact center experience is an asset.
- Social-communicative: Persuasiveness, customer orientation, communication, effective listening.
- Intellectual competencies: Analytical thinking, continuous learning.
- Emotional competencies: Positive thinking, self-motivation, self-confidence.
- Task-oriented competencies: Quality of work, flexibility, sales ability, result-orientation, multitasking.
Our offer:
- Paid training.
- Fun, people-oriented call center.
- Market-based basic salary.
- Growth opportunities.
- Relocation Package.
- Location: Work from home, Greece.
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