Event Product Specialist – Barcelona (6-8 months fixed-term contract)
Responder al anuncioWelcome to Platinium Group! One of the fastest growing companies in the ticketing industry. We offer world-class solutions to B2B clients and outstanding sport experiences to consumers all over the world for events in Formula One, MotoGP, Football, Tennis, and Motocross.
We operate out of offices in Monaco, Barcelona, Milan and Paris, and our mission is to help our clients succeed by maximizing the results of each event and providing the best product experience for consumers.
Our cutting-edge solutions provide ticketing, CRM, logistics and digital marketing services to many Event Organizers around the world. We also focus on providing first-class experiences to sport fans through our own Brands – Gootickets.com & Gpexperiences.com.
Job Overview:
The Event Product Specialist is responsible for supporting the Account Manager team with the creation and monitoring of all online ticket-shops, mostly in the motorsport, football, exhibition and festival industries.
Responsibilities:
- Creation of organizers’ accounts
- Creation and maintenance of product catalog: management and upload of multilingual online content, management and creation of ticketing elements (type of tickets, payment modes, shipping methods, customer type, etc. ) & mapping of third-party providers interfaces and data elements
- Validation of content and integrity of online ticket-shops
- Stock and rate grid management
- Validation of Event venues/stadiums
- Creation of custom tickets (e-tickets, vouchers, paper tickets, etc. )
- Any additional task relating to ticket-shop creation/lifecycle
- Creation and resolution management of support tickets
- Monitoring of daily scripts and resolution in coordination with internal teams
- Participation in UAT for new IT projects covering Organizer ticket-shops
Required Skills & Experience:
- Bac +2/+3
- Languages: Spanish, English. Ideally, mastery of a third language
- Ability to adapt to a fast-paced and ever-changing environment
- Ability to be quickly efficient with IT software, tools and UIs
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