First Line Analyst - Dutch, Spanish & English speakers for new project
Responder al anuncioLocation: Spain - Barcelona | Job-ID: 207131 | Business Unit: Service DeskComputacenter is a leading independent technology partner, trusted by large corporate and public sector organisations. We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and their business worldwide. In Spain we are a Global Service Desk. We tailor IT related knowledge and services, and assist every employee and business partners of our customers as an individual, by finding practical solutions to their IT problems. We are looking for a Dutch-speaking First Line Analyst, fluent in English, to join our team at Computacenter Spain. Your future tasks will be:You will be part of a friendly team for one of our international customers and you’ll be responsible for finding practical solutions to IT problems. You’ll enjoy an environment where people support and respect each other, while doing the following tasks:Answering and supporting queries via tools, phone and email, keeping daily contact with our users calling from all over EuropeResolving IT issues of our partners which can occur during the course of office workDocumentation and logging of calls on the ticketing toolDelegation of problems which cannot be resolved to the competent teamsMaintaining and improving customer satisfaction levelsCommunication with your direct team members and different departmentsWhat do we offer you? Remote work 95% of the time - 1 day/month on-siteFully paid training from the beginningTicket Restaurant and Private health insurance with Sanitas (1980€ per year)Bonus up to 150€ (quarterly)Rotation shift: from 6am to 11pm Monday to Saturday4 days per week, 39h per week in totalYou will work 9. 45h per dayCareer development and leadership program opportunitiesFree online language classes (GER, FRE, SPA ENG)An international environment where people support and respect each otherFast recruitment process!Parking for bicyclesYou are the ideal candidate if:You are fluent in Dutch and have an advanced English levelYou are interested in learning about ITYou have logical thinking and enjoy helping other people to solve issuesYou have outstanding communication skills and a customer-focused mindsetYou have the ability to multitaskYou enjoy working in a teamYou respect the time schedule and are punctualAbout usComputacenter is a leading independent provider of IT infrastructure services. We have about 15, 000 employees worldwide who are accompanying our international customers on their path to digital transformation. Our team of professionals serves corporate and government clients in a variety of industries. We support around 4. 2 million users from our Global Service Desk. They are in more than 70 countries and speak 30 languages. At our service desk locations, you can expect a dynamic, international and informal work environment with flexible work schedules and various offers for professional and personal development. Our informal atmosphere and the strong feeling of belonging makes you feel like being part of a great community. Interested in joining a company with a strong sense of community? We’re growing. We’re hiring. We encourage. We empower. We support. #J-18808-Ljbffr
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