Fixed Network Optimization Support
Responder al anuncioConnect44 is a company that truly values its employees and fosters a culture of collaboration and innovation. Position Overview Connect 44 wish to speak with Fixed Service Engineers to join our client in MadridJob location: Spain, Madrid Available Positions: 1 position Job type: Contract Job Ref. Number: FNOSS - Manage Fixed Service Optimization actions. - Manage and monitoroptimization providers, defining SLA objectives - Define continuous improvement processes and networkKPIs, based on detailed knowledge of the network and its parameters. - Evolve the analytics and automation of the service KPIs of the Fixed network - Lead network initiatives related to user experience improvement - Actively collaborate with the areas of Network, Data, Cockpit, OM, ATC and Business - Develop guidelines and evolve data models for network optimization processes - Fixed quality of service monitoring based on passive/active probes, network KPIs, customer complaints. - Propose service and functional improvements based on the characteristics and availability of new technology (IP, Core, Wi-Fi access, band steer, . . . ) - Collaborate with Operations and Maintenance to correct and avoid network incidents. - Develop initiatives and strategies that allow the most efficient use of IP network resources, Transmission and Fixed Access. - Lead optimization actions to avoid impact on the quality of service in the event of anomalies of high traffic load. - Interlocution with suppliers. - Lead initiatives to improve customer experience, benchmarking and official reporting to the Ministry (based on active probes) - Establish and follow compliance with Quality and SLA objectives, and continuous improvement processes in collaboration with the Planning and Engineering teams. - Preparationof reports for the different committees of the company 1. Regulated Training : a. Telecommunications Engineering or equivalent 2. Minimum experience required a. 5 years of proven experience in a position of similar activity b. Experience in fixed network projects c. Experience in Project Management and Agile Methodology 3. Other Knowledge: a. Network Operator Architecture: (BRAS, BNG, Peering, Cache. . . ) b. Exploitation of databases. (Big Query, Datastudio, Power BI) c. Management and communication protocols d. Fixed Service monitoring and optimization tools. e. Customer Service Processes and Tools 4. Languages: a. Fluent English, spoken and written and Spanish. #J-18808-Ljbffr
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