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French Technical Support Advisor - Barcelona
Responder al anuncioReference: WESP
You need an EU passport to apply.
We offer
- Performance bonuses
- Paid training and education
- Relocation package (flight ticket and one month accommodation)
- Discount on gym membership
- Potentially Spanish lessons
- Development opportunities (get promoted within the company)
- Public health insurance
- Social activities: strolling around the city, hiking, team building, BBQ, etc.
The job
As a Technical Customer Support, you will primarily take inbound calls, emails, and live chat with customers. Your daily work will include tasks like these:
- Maintaining relationships with clients through phone communication
- Providing clients with product knowledge
- Effectively managing all incoming incidents, such as calls and emails
- Collecting information from clients and resolving technical issues
Your qualifications
You speak French at a native level and you are fluent in English (B2).
Experience in customer and IT support is a plus.
You have a good understanding and level of computer handling skills.
Excellent problem-solving skills with the capability of research and identification of the right information.
You have strong communication and negotiation skills and you are service-oriented, professional, and thorough.
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