Fz-259 Partner Success Representative
Responder al anuncioAt EasyPark, we love cities. We love them for work, for play and everything in between. That’s why our mission is to make life in cities that much easier - by taking care of the parking. With the use of technology, we break barriers, helping improve the urban experience. Our aim is to create a scenario where parking supply and driver demand are balanced not due to additional parking spots and fewer cars, but thanks to predictive technology that connects our users to available spots. The RoleYour main responsibility will be to secure a seamless implementation of the Easypark system by configuring, maintaining and supporting sold products and services for our partners. As PSM, we contribute to building solid relationships by daily operational contact with our Partners. We are the first point of contact when something isn’t working but also when it’s working successfully. We contribute to our vision by connecting with our Partners, identifying their needs and driving improvement initiatives. You will contribute & make an impact through:Providing excellent operative support to new and existing partnersConfiguration of parking tariff and area mappingImplementation of Easypark standard servicesQuality assurance, testing and maintenance of products and services sold while striving for continuous improvementOrder, review and roll-out of point of sales marketing materialMaintaining an ongoing discussion with EasyPark’s Central R&D department and Product support teamsCollaboration across departments e. G. IT, app development, procurement and customer serviceTraining and supporting customer service representatives and others on EasyPark servicesEnsuring data quality in the CRM systemAbout youWe don’t know you yet, but you might recognize yourself in the following:Excellent customer relationship management skills and strong interest in helping customersGood planning and self-management skills. Proven involvement in project management is appreciatedHigh affinity for digital products, proficient in Microsoft Office products (specifically Excel)Native in the Spanish and Portuguese language and fluent in English; proficiency in other Nordic/C&S language is a plusChange management, resilience and positive attitude towards changeYour backgroundPrevious experience working with Customer Success for Corporate Customers within a SaaS CompanyExcellent verbal and written communication skills in local language and proficient in English; further European language is a plusPrevious experience in collaborating across departmentsGood analytical skills to interpret data and identify patternsThis role is based inMadrid, Spain. Life at EasyParkWe are a values-driven company with an international culture and a global presence. By providing an environment with space to grow and room for autonomy, we believe in encouraging and supporting our team members to take initiatives and act outside of their comfort zone. To have an open mind and embracing change is a part of our DNA. At EasyPark we are dedicated to maintaining an open culture where the voice of each person is heard, and we play as one team across the globe. Diversity is something we celebrate and we are committed to creating an inclusive environment for everyone. #J-18808-Ljbffr
¡Sea el primero en responder a este anuncio de trabajo!
-
¿Por qué está buscando trabajo en Trabajas.es?
Crear alerta de empleo
Cada día nuevos anuncios de trabajo Puede elegir entre una amplia gama de trabajos: nuestro objetivo es ofrecer una selección lo más amplia posible Déjenos enviar nuevos anuncios por correo electrónico Sea el primero en responder a las nuevas ofertas de empleo Todos los anuncios de trabajos en un único lugar (de empleadores, agencias y otros portales) Todos los servicios para demandantes de empleo son gratuitos Le ayudaremos a encontrar un nuevo empleo