(G059) | Senior Software Consultant
Responder al anuncioHexagon Asset Lifecycle Intelligence is looking for a Senior Software Consultant - Support to join our team in Spain. As a Senior Software Consultant, you will primarily support customers in using the CADWorx Solution. This will include troubleshooting and resolving technically complex customer issues, documenting software enhancements that improve user workflows, and developing technical documents. The Consultant will also work with the product development and quality assurance teams to provide customer feedback and promote communication between the departments. This will include testing and verifying the software meets functional quality standards during the hardening phases of CADWorx development. Responsibilities:Perform reasonably related duties as assigned. Act as an advanced individual contributor and subject matter expert within the discipline. Troubleshoot and resolve technically complex support issues. Interact with solution development and product ownership teams to give feedback, discuss and document design issues, investigate problems, and develop solutions to meet the technological needs of users. Develop technical documents, instructions, and training for internal and external purposes. Possess in-depth knowledge of the organization’s products and/or services. Effectively communicate with internal and external stakeholders. Accurately document activities and outcomes. Serve as a subject matter expert to help drive changes and improvements to ALI solutions. Facilitate communication and delivery of highly complex resolutions that require coordination across multiple ALI solutions. Contribute to scheduled status updates on critical issues to ALI and customer management. Develop a strong proficiency in Customer Relationship Management systems. Conduct customer training when required. Qualifications:Technical or computer science degree preferred. 10+ years of experience with AutoCAD/BricsCAD. 10+ years of field experience in Process design or CAD troubleshooting. 3-7 years of experience is acceptable as long as the candidate can demonstrate a high level of engineering knowledge and capability. Strong oral and written communication skills required. Background or training in piping design. #J-18808-Ljbffr
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