[GW-017] Solutions Engineer - French Speaker
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Join the team as our next Solutions Engineer - French Speaker for our Twilio Communications EMEA team.
Who we are & why we're hiring
Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences. Although we're headquartered in San Francisco, we have a presence throughout South America, Europe, Asia, and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.
About the job
The Twilio Solutions Engineer is both highly technical and a skilled executive relationship builder. They are comfortable showing an engaging communications experience to a CEO or sketching out a flow on a whiteboard with technical decision-makers. This position is needed to deliver the technical win and product fit to our customers across EMEA, particularly focusing on French-speaking customers across the region. A Twilio Communications Solutions Engineer is an experienced pre-sales engineer who builds customer trust in Twilio's Customer Engagement Platform, resulting in customer success at our largest, most strategic accounts. The Solutions Engineer leads the technical pre-sales relationship, proposes technical architectures, demonstrates the product, anticipates concerns, and provides creative solutions to our customers' most complex communications and customer engagement challenges and needs.
Responsibilities
- Work alongside Twilio Strategic and New business Account Executives, other Twilio Solutions Engineers, Professional Services, and Twilio Partners as needed through the pre-sales process to strategize and plan for deal success.
- Take part alongside Account Executives in qualification, discovery, demonstrations, Proof-of-Concept, RFP response, design documentation, technical presentations, and enablement sessions during the sales cycle.
- Develop subject matter expertise on the customer needs and requirements, and Twilio's best-in-class communications technology.
- Lead technical discovery sessions with our customers to uncover their needs and challenges to articulate Twilio's ability to enable their success and solve their challenges.
- Build and present powerful and complex presentations and product demos to help showcase the capabilities of Twilio Communications Products.
- Support Key strategic Pilot and Proof-of-Concept implementations in our largest, most strategic Enterprise accounts across the EMEA region.
- Form an understanding of a customer's business and help solve problems they've identified as well as uncover areas of opportunity.
- Build trusted advisor relationships at the highest levels of our customers and present creative new solutions and architectures that enable and inspire innovation.
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