Help Desk Technician - [IW423]
Responder al anuncioDo you love helping people all over the world? Do you thrive under pressure? Do you value autonomy and independence in your work? At Nextail, we empower retailers to create better experiences while using fewer of the world's resources. Nextail’s cloud-based platform uses artificial intelligence, prescriptive analytics, and optimization to deliver agile merchandising decisions. To date, we’re backed by more than $12M in funding from leading venture capital investors and are working with global retailers like Versace, River Island, and Pepe Jeans. We are looking for a competent Help Desk Technician to provide fast and useful technical assistance (on-site and remotely) on computer systems and office devices. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help Desk Technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. It’s a part-time position!Responsibilities:Serve as the first point of contact for customers seeking technical assistance over the ticketing systemPerform remote troubleshooting through diagnostic techniques and pertinent questionsDetermine the best solution based on the issue and details providedWalk the nextailers through the problem-solving processDirect unresolved issues to the next level of support personnelProvide accurate information on IT products or servicesRecord events and problems and their resolution (using the appropriate tool)Follow-up and update colleagues' status and informationIdentify and suggest possible improvements on proceduresInternal Tool ManagementWe offer:High flexibility: We’re strong believers that what matters most are results. Each Nextailer is empowered, through trust and ownership, to organize their time as they see fit without jeopardizing the time or work of their colleagues. Remote-first philosophy: Nextail started as a remote company and continues to offer a nice mix of remote and/or office-based environments around the world. International environment: We operate across the globe, with recent operations reaching from Europe all the way to Australia, and our team alone consists of professionals of more than 15 different nationalities. While many of us are multilingual, our working language is English. Diversity on all levels: United as a single team, we celebrate diversity at every dimension. Professionally speaking, are you ready to work alongside tech geniuses, data science magicians, and fashionistas? You’ll have teammates with extensive experience in a wide variety of professional fields, including technology, retail, consulting, and entrepreneurship. The laptop of your choice: We want you to work with the tools that are most comfortable for you!Flexible compensation plan: We offer a fixed + variable salary as well as company equity as we progress towards our Series B fundraising round. Minimum Requirements:Tech savvy with working knowledge of office automation products, databases, and remote controlGood understanding of computer systems (Windows, Linux Mac), mobile devices, and other tech productsAbility to diagnose and resolve basic technical issuesExcellent communication skillsResult-oriented and cool-temperedProficiency in EnglishAt least 1 year experience as a Help Desk Technician or other customer support role is a plusNextail is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. To all recruitment agencies: Nextail does not accept agency resumes. Please do not forward resumes to our jobs alias, Nextail employees, or any other organization location. Nextail is not responsible for any fees related to unsolicited resumes. #J-18808-Ljbffr
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