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Hostel Front Office Manager - BARCELONA - (Barcelona)
Responder al anuncioEmpresas: Hostels
Hostel in Barcelona is searching for an outstanding personality for a Front Desk Manager to join our team. We are looking for a professional able to handle different tasks together and work under pressure. Exceptional service to our guests is a must, where solving issues goes smoothly and diplomatically. We want you to participate and co-create a very friendly atmosphere, while still keeping things in order and managing many multitasking activities at the same time. We are searching for a creative soul.
Responsibilities:
- You are a great leader and team worker.
- You are responsible and multitasking.
- Always able to deliver excellent customer service, you are an example for your team and always go a step further.
- Pro-active and creative.
- Well organized and great with time management.
- Language proficiency: English and Spanish essential.
- Experience working with PMS MEWS and other hospitality systems: Channel Manager, CRM, RMS, etc.
- Friendly and welcoming approach, kind and professional.
- You are able to work independently.
- You can handle stress or pressure if it occurs.
- You love to work with people and are very familiar with the type of our guests.
- You can manage a small team while also looking after the property.
- You are a people person, but manage all administrative tasks and jobs effectively.
This is a full-time position, with morning/afternoon shifts mostly, but possibly a night shift in case of urgency. This position is very active, not a passive sitting behind the reception or in the office.
Requisitos:
- You have at least 2-3 years of experience as a Receptionist Supervisor/Manager in the Hotel/Hostel industry (Experience from the Hostel industry is a BIG plus).
- If you are coming from the Hotel Industry, you are familiar with the Hostel concept, guests, and how it all works.
- You have decent IT knowledge as we are a high-tech place.
- Any experience from F&B is a plus.
- Any experience with events/activities, and social media is a plus.
- Any experience with groups is a plus.
- You speak fluent English and Spanish; basic Catalan + another language is a plus.
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