(HU-767) Implementation Specialist - France
Responder al anuncioAbout Us
We're TravelPerk, a hypergrowth SaaS platform offering companies a one-stop shop for booking, managing, and reporting business travel.
Our aim is to revolutionize the 13 trillion business travel market by combining an unrivaled choice of travel options with a powerful booking and management platform and access to 24/7 customer support. We've become the leading all-in-one travel management solution.
Founded in 2015 and headquartered in Barcelona, we've grown to over 1200 people in 9 offices across Europe and North America. In 2022, we became a unicorn with a total valuation of 1. 4 billion.
We've been winning awards too. Since 2023, we've been voted one of the fastest-growing apps and tech companies and a leading pioneer of business travel.
- These are just some of the reasons why global brands like Wise, Red Bull, GetYourGuide, and Aesop trust us to supercharge their corporate travel.
We are TravelPerk: a fast-growing, well-funded startup that since our creation in early 2015 has been backed by world-class investors from some of tech's most disruptive companies including Slack, Trello, Twitter, Farfetch, Deliveroo, and Delivery Hero. Our team is made up of A-players from the online travel industry, Booking.com, and Skyscanner among others.
Our mission is to revolutionize the B2B corporate travel market worth over 13 trillion by simplifying the process for everyone involved. In doing so, we've been named by SaaS1000 and have been featured as one of the hottest startups to watch.
If you're ready to take off with us, keep reading.
Implementation Specialist - France
What you'll be doing:
Are you a highly organized person with a passion for project management and full working proficiency in French? Are you tech-savvy and interested in further exploring your knowledge in this area?
Are you a driver of change with the ability to ask the right questions, finding the most suitable approach for change management and project plans to deliver a successful project?
Do you want to join a team of highly motivated people determined to bring the best service to our customers? If so, keep reading.
- The TK implementation team manages the onboarding of our new clients. As an Implementation Specialist, you will be responsible for successfully executing and launching the implementations within your portfolio. You will do so by analyzing the specific needs and circumstances of each customer in order to propose a suitable implementation plan tailored to the client. Your success will be measured upon the completion and adoption of the TK platform among your customer’s users. You will be the subject matter expert in the area of change management and, most importantly, you will deliver a 7-star experience for our clients during the onboarding process.
What more will you do?
- Lead cross-functional project teams to successfully implement new clients.
- Be the subject matter expert in the area of change management. Lead our customers through the journey of introducing a new travel tool and policies in their organization.
- Develop and implement strategy plans to achieve account ramp-up goals.
- Serve as the first point of contact for client escalations during the implementation process.
- Ensure that accounts are staged, scheduled, and prioritized according to both client and business needs.
- Communicate complex and technical information in a manner that all audiences can easily understand.
- Take on additional projects related to IS Team alignment with other departments. Ensure that project team members have a clear understanding of timelines, tasks, risks, and issues.
The role of the Implementation Specialist requires superb communication and project management capabilities, organizational and problem-solving skills, as well as keen attention to detail. Although Implementation Specialists need to be tech-savvy and understand some basic technical concepts in the area of integrations and open APIs, they do not need to be experts in this area right away.
What more attributes should an Implementation Specialist for the French market have?
- Proven track record of successfully managing and delivering complex projects in an international environment.
- Solution-oriented mindset and passion for overcoming challenges.
- Organized and structured way of working with good capabilities to analyze and deliver recommendations.
- Excellent verbal and written communication skills in English and French are a must; any additional language is a plus.
- Ability to develop relationships with all levels of the organization both internally and externally and adapt the communication accordingly.
- Excited by challenges and have a personal drive to make a difference.
What we will value highly but is not essential for you to apply:
- Previous experience in project management.
- Prior experience in a SaaS implementation role.
What we always look for:
- The get-things-done attitude.
- Customer focus.
- Culture team fit.
- Calm and able to work under time or target pressure.
- Smart, fast learner, and tech-savvy.
- Hard worker willing to go the extra mile.
Our Benefits:
- A competitive compensation package including equity in TravelPerk; generous vacation days so you can rest and recharge; health perks such as private healthcare or gym allowance depending on your location;
- Flexible compensation plan; unforgettable TravelPerk events; a mental health support tool for your wellbeing; exponential growth and personal development opportunities.
English is the official language at the office.
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