(IA-417) Community Associate
Responder al anuncioUbicación:
Madrid, Madrid provincia
Descripción completa del empleo
About Us
At WeWork, we provide flexible workspace solutions to help businesses of all sizes thrive in more than 37 countries worldwide. The future of work is here, and we’re not just a part of that movement—we’re leading it. United by a desire to build a global community, our purpose is to give members the support to do their best work, and the space to take their ideas to new heights. Join us as we empower tomorrow’s world at work.
About the Opportunity
As a Community Associate, you'll be the primary point of contact for the Community and act as the “face” of WeWork! You will report to your building each day to support the Community Management team.
Your work will help WeWork to achieve the following:
- Build a welcoming and collaborative community environment amongst our members through events and building relationships between members.
- Ensure that your building is fully operational and processes are running efficiently.
- Drive growth and promotion of WeWork-provided service offerings.
- Take direction from the Community Lead and the Community Manager to support the Community Team as necessary.
- Illustrate WeWork’s core values and work towards achieving our mission.
In this role, you’ll:
Front Desk Management:
- Cover the front desk during the building’s set business hours and be an on-site point of contact.
- Greet members and guests with a warm and welcoming demeanor.
- Ensure all visiting guests are in accordance with WeWork's guest policy.
- Learn the names of members and guests to facilitate the sense of community.
- Anticipate member and guest needs before they arise.
- Ensure building specific forms are up to date.
- Keep the front desk clean and organized.
- Notify members of any food deliveries and couriers.
- Answer any questions from members and guests related to the building.
Events and Membership Engagement:
- Provide feedback on programming types and evaluate events.
- Celebrate members’ successes and milestones.
- Distribute all necessary info to promote events.
- Ensure building-specific operational requirements are met for each event.
- Input notes into Spacestation or equivalent system about Members.
- Identify and execute opportunities to connect members with each other.
- Know and recommend local services and venues.
- Be active on the WeWork member network to engage members.
Building Operations and Management:
- Receive, process, sort, and organize all mail.
- Keep the mailroom organized and clean.
- Investigate, escalate, and resolve 'lost' packages.
- Manage keycard stock and request new inventory as needed.
- Provide support for an automated coffee machine for guests and members.
About You
We’d love to hear from you if you meet the qualifications below:
- College graduate with a four-year degree preferred, but not required.
- Customer service and/or sales experience a plus.
- Must have strong verbal and written communication skills.
- Outstanding interpersonal and multitasking skills.
- Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion.
- Passion for entrepreneurial communities.
- Passion and understanding of WeWork’s mission and values.
- Proficient in basic computer skills.
Life at WeWork
Being a WeWorker is more than just a job. We believe the magic of work is sparked by the passion you bring, the places you go, the people you meet and the purpose you follow. And it starts here.
WeWork is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon gender, sexual orientation, marital or civil status, pregnancy (or pregnancy-related conditions), gender identity or expression, race, color, national origin or ancestry, citizenship, religion or religious beliefs, age, physical or mental disability, genetic information, military or veteran status, or any other grounds or characteristic that is protected under the law.
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