(IE186) Technical Application Scientist Ii, Clinical Ngs
Responder al anuncioWork Schedule: Standard (Mon-Fri)
Environmental Conditions: Office
Job Description: Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $25 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. With over $1 billion invested annually in R&D, we empower our teams to put science into meaningful action and give our R&D colleagues the autonomy, resources and tools they need to take science a step beyond.
The Technical Application Scientist - Clinical Sequencing is part of the Life Sciences Solutions Group (LSG), which is one of six groups within Thermo Fisher Scientific and is an important contributor to the company's total value proposition. With an innovative and broad life sciences portfolio, a strong presence at bench, outstanding web and e-commerce channels, industry-leading on-site supply center coverage and one of the most technically experienced sales and support teams, LSG brings incredible core strength to the broader company.
How will you make an impact? The Technical Applications Scientist II will take ownership for providing pre- and post-sales technical support for part of our sequencing portfolio, particularly Ion Torrent Next Generation Sequencing instrumentation and Oncomine and AmpliSeq applications, software and analysis. The TAS II will provide support directly to customers and field personnel, as well as relaying feedback to the organization.
Location: This is a hybrid position requiring 2 days onsite in one of the locations listed: Alcobendas, Madrid Spain or Inchinnan, Paisley UK. No relocation assistance will be provided.
What will you do?
- Provide technical support for NGS products and workflows by answering customer technical inquiries. Inquiries may be received via telephone, email, or web form.
- Provide support on technical issues by using all available resources and collaborate with various experts within our organization to address issues or problems when warranted.
- Work with Clinical Application Scientists and Field Application Scientists to ensure effective support for Ion and Oncomine Assays.
- Collaborate on customer projects, providing technical expertise and clinical insights to enhance the implementation and utilization of our NGS platforms.
- Accurately record pertinent information from customer contacts in our Customer Relationship Management system and assist in the development of continuous improvement.
- Gather commercial and technological trends and convert them into technical tips, create FAQs and work on troubleshooting guides.
- Recommend changes to our knowledge databases, websites, and other company-managed resources of technical information.
- Present technical updates to colleagues and contribute to our department meetings.
- Participate in frequent training on products and continuing education on our new applications and technologies.
- Perform other related tasks as opportunities arise.
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