Implementation Expert - EMMA Project (SAP) - French speaking, Spain based
Responder al anuncioEMMA is Radisson Hotel Group's new exclusive unified technology platform, powered by Indra Minsait Hospitality and the SAP HANA Platform. EMMA is a game-changing offering, eliminating the need for a multi-system technology solution by creating one platform to power your business, knowing that Every Moment Matters in Action.
Meet EMMA: Watch Video
Radisson Hotel Group will implement EMMA in its hotels, and we are looking for Experts to assist the Hotels offering support before, during, and after implementations.
Key Roles/Responsibilities
- Gives support on the full EMMA solution during the implementation week.
- Performs system configuration and data migration activities.
- Manages risks and issues, successfully and rapidly escalating them (when necessary) and following up and resolving them.
- Delivers excellent support in a client-facing environment, such as front desk, as well as F&B and M&E departments as required.
- Delivers on-the-job support to hotel staff and management.
- Assists the Implementation Lead in all other activities to ensure a smooth transition to the new system.
- Assists in any other activities on site or remotely, as required, to further develop the processes, training, etc. to improve the rollout and implementation of EMMA.
- Travels on site as required to implement the system change on property.
- Ensures the tasks pertaining to the implementation of EMMA are completed with efficiency & quality.
Competencies & Skills Requirements
- Administration skills and highly organized.
- Operations experience.
- Strong interpersonal communication skills.
- Training experience preferred.
- Self-motivated problem solver; able to thrive in a dynamic and customer-focused environment.
- Strong organizational and troubleshooting skills with precise attention to detail.
- Demonstrated ability to maintain composure in stressful situations, respond to customer needs quickly and effectively, and adapt to change.
- Highly analytical, technically proficient, and able to learn new tools and software quickly.
- Strong listening skills; demonstrated ability to ask effective questions.
- Ability to create reports and a strong understanding of database principles.
Job Requirements and Qualifications
Minimum education: Bachelor degree
Minimum experience: 2-3 years
Language skills: English and French as mandatory. Other languages would be a plus.
Required certificates: None
Required to travel: 30% travel (domestic and international)
Location: Spain based, possibility of France based.
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