Integration Consultant (Madrid or Dublin)
If you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the Accommodation Request form. This form is used only by individuals with disabilities who require assistance or adjustments in applying and interviewing for a job. This form is not for inquiring about a position or the status of an application. Integration Consultant (Madrid or Dublin) As an Integration Consultant you will be a member of the Partner Success team, and you will collaborate directly with Account Management teams, Connectivity teams, and other Internal teams to help optimize performance of our Integrated Property Managers (IPMs) on Vrbo. These partners use 3rd party software to connect to Vrbo and take advantage of our connectivity options to manage their listings at scale. Your primary goal is to ensure our partner’s integrations are technically healthy and fully optimized through the identification of technical or content issues, providing and recommending solutions, and developing comprehensive improvement plans to drive more revenue in our marketplace. What you’ll do:Manage a prioritized queue of newly activated IPMs that need technical consultations to ensure a successful onboardingProvide technical account reviews for Account Management when requested to assess the technical health of our partnersBuild detailed action plans for the PM partner that include coordinated issue resolution across internal teams, behavioral modification, and technical training as neededImplement proactive solutions for target IPM partners, in coordination with Partner Success, Software Partners, Connectivity, and Product teamsProvide best-practice recommendations and guidelines for listing on Vrbo/EG sites to our PM partnersCollect and analyze feedback from partners regarding product improvements and processes to drive partner efficiency and increase revenuePresent findings of technical trends to internal teams for procedural or tool improvement. Supervise and provide data on metrics for IPM performance improvement across multiple checkpoints, including partner happinessKeep a pulse on new product and service launches, as well as industry solutions, which help increase partner performanceBuild channel partner functionality expertise and serve as subject matter expert in project plans to support connectivity, channel and partnership teamsWho you are:Experience in Technical Account Management, Implementation Project Management, or Client ServicesProficiency in English and either French, Italian, or SpanishProficiency with Excel, Salesforce.com, issue-tracking software (JIRA, Rally, etc. ), Tableau, Splunk, and XMLExperience working with internal teams, including, but not limited to Product, Development, Product Marketing, Account Management, Connectivity, and Sales teamsHistory of meeting and exceeding targets, reporting on performance metrics, and adjusting performance to improve resultsDetail-oriented, quality-focused, organized self-starter with strong analytical and problem-solving skillsAbility to be a bridge between technical and non-technical teamsExcellent oral and written communication skills Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization. . . . . About Expedia Group Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia, Hotels.com, Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group Media Solutions, Expedia Local Expert, CarRentals.com, and Expedia Cruises. 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers. expediagroup.com/jobs. Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age. #J-18808-Ljbffr
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