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It Business Partner (Medical Operations) [JTR-51]
Responder al anuncioAdvanced Accelerator Applications (Italy) - S. . .
Date: Aug 30, 2024
Location: Spain (Barcelona - Hybrid/ Office)
Job ID: REQ-10018833
Summary: Specialist for project delivery and Health Authority Inspections support by region, reporting into the Medical Operations Head in DD⁢ Development. Partner with Business Stakeholders and DDIT Strategic Business Partners for Inspection preparation and execution, demand analysis, solution proposal/evaluation, and potentially project delivery.
About the Role
Major accountabilities:
- Preparation and support for all internal audits and external Inspections in the region for Development IT.
- Partner with Country DDIT Heads regarding demand planning and technology strategy within the region.
- Represent the business for issue and request escalation from country and region to Development IT LT and other DDIT functions.
- Execute solution implementation according to technology and delivery strategy for business systems, platforms, and processes for a particular service area.
- Partner with DDIT Development Strategic Business Partners for demand analysis, solution proposal/evaluation, and funding estimates.
- Deliver products according to strategy and with reusability.
- Ensure on time, within budget, compliant, secure, and quality delivery of portfolio for responsible service area.
- Ensure services, solutions, platforms, products are fit for purpose and achieve the desired business value and impact.
- Follow governance structure for projects, operations, etc. with right stakeholder representation.
- Track, report, and deliver against agreed success factors and KPIs for various stakeholders for responsible service area to include Inspection readiness and conclusion.
- Follow DDIT practices to drive agility, speed, efficiency, and effectiveness.
- Ensure adherence to Security and Compliance policies and procedures.
Commitment to Diversity & Inclusion:
We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
Minimum Requirements:
- University degree in Informatics, Computer Sciences, business or similar OR relevant experience.
- Project Methodologies (Agile - Scrum training), GxP Validation training, Operations standards (ITIL), and Quality, compliance adherence.
- Stakeholder Engagement, Operational Excellence, Digital & Technology Savvy, Applied Business Insights, Business Mindset.
- At least 10+ years of relevant experience in IT Service Management or related roles.
- ITIL Foundation Certification would be an added advantage.
- Experience in supporting Business Applications.
- Proficiency in using ITSM tools and platforms, such as ServiceNow, etc.
- Experience in handling and resolving incidents, including coordinating with vendor support teams and business or other stakeholders.
- Experience in handling incident escalations and resolving incidents.
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