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It Helpdesk - German - Barcelona | [J450]
Responder al anuncioPosition: German IT Helpdesk
Location: Barcelona, Spain (on-site)
Employment type: Full-time
DUTIES AND RESPONSIBILITIES
- Provide 1st level IT support to client employees via phone, mail, chat, or self-service portal.
- Assist client employees in the operation of user systems and peripheral devices.
- Perform root cause analysis and troubleshooting via phone and/or remote access, and monitor IT requests and issues in the client’s ITSM system, including categorization and prioritization of IT issues and requests.
- Be accessible and provide a first resolution rate by using internal knowledge databases.
- Cooperate with client’s 2nd level service organizations and external service providers.
REQUIREMENTS
- Proficient or bilingual level of German and advanced English.
- Good IT knowledge, especially of Windows 10, Office 365, and MS Teams, and in troubleshooting hardware and software.
- Analytical approach to complex issues.
- Experience in ITSM ticket systems (ideally in ServiceNow).
- High customer and service orientation with a strong sense of responsibility.
- Reliable and systematic way of working.
- Willingness to learn and develop technical and soft skills.
- High motivation and willingness to work in a global team.
OFFER
- Excellent remuneration package based on experience, skills, and performance.
- Full paid training on the company and the project you'll be working on.
- Career development programs, specialized courses, and language classes.
- Dynamic and creative team with a positive and friendly atmosphere.
- Guidance and tools to reach your full potential.
- Full-time 39 hours/week permanent contract.
- A choice of fixed schedule either from Monday to Friday from 08:00 to 17:00 or from Monday to Friday 11:00 - 20:00.
- Office in the centre of Barcelona.
- Indefinite contract.
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