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ITIL Consultant (Teleworking)
Responder al anuncioWe are looking for an ITIL Consultant to work for a client located in Madrid, in 100% teleworking mode.
Number of vacancies: 1
Ref. F2406061
Functions
- Organization of consulting sessions with different technical areas, depending on the needs and scope of the project.
- Understanding, managing and formally documenting customer requirements and needs: creating and managing software requirements documents.
- Participation in the validation of requirements with technical roles for transfer to the Development and Validation environments.
- Process design: creation of flowcharts, process documents based on ITIL practices, procedures, version management and documentation repositories.
- Participation in the validation of the processes to be implemented.
- Creating presentations for sample sessions or training.
- Creation of user manuals and different explanatory documents for the implementation of processes in the client environment.
- Online training: creation of training material and delivery of sessions.
- Post-implementation audits: periodic review of process activities with the service management roles.
- Management of compliance, statistical and/or periodic reports.
- Make proposals for improving or updating processes, according to the needs of the client's environment.
Requirements
- Knowledge of IT service management (ITSM) and the main ITIL processes/practices (V3/4 certification): Incident/Request and Problem Management, Change Control, Service Catalog Management, IT Configuration and Asset Management, Service Level Management.
- Experience in CMDB in BMC Remedy / Helix.
- Accustomed to timely management and documentation of client requirements and needs, both in management and technical areas.
- Accustomed to the design and implementation of processes according to ITIL good practices.
- Good communication skills, with the ability to form groups and work areas online and to understand each other well with Technical Consultants and Application Administrators.
Valuable Requirements
- Experience and active participation in AAPP projects.
- Knowledge of ENS, ISO 20000, ISO 270001 and compliance.
Mode
- 100% teleworking
- Opening hours: 8 hours a day, from 8am to 5pm in winter, from 8am to 4pm in summer.
Economic Conditions
- SBA 38. 000€
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