KQ-018 - Technical Support Engineer
Responder al anuncioGimmonix lands with its subsidiary in Palma de Mallorca with the forecast of hiring 40 positions in the coming months, for which it is starting a selection process to build and complete the best team of professionals.
The Gimmonix Palma office will be the main hub for the Sales, Marketing and Business Development teams, as well as an extension of the R&D and CS departments.
The Role
We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who's able to earn our clients' trust.
Responsibilities
- API integration functionality
- System functionality monitoring by examining logs
- Performance monitoring and issue escalation
- Act as the technical escalation point
- Close liaison with QA
What You Bring to the Team
- Previous experience as Technical Support
- English - mother language level, other languages is a significant benefit
- "Outside the box" thinker and the ability to find and solve problems - a MUST
- Experience with XML, JSON - a MUST
- Willingness to work hard and at unconventional working hours
- Experience with SQL queries - an advantage
- Experience with Web Debugger - a benefit
Location: Palma de Mallorca, Islas Baleares, España
Contract Type: Indefinido
Experience: 2 años experiencia
Education: Ciclo Formativo (FP I y/o II)
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