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(Kx790) - Clinical Trial Hub Coordinator (YG178)
Responder al anuncioJob Description
The role encompasses the following activities:
- Coordinate the downstream processing of clinical trials business and manage the end-to-end process including completion of data in the different systems and other hand-off sheets.
- Field direct queries from brokers or clients on their clinical trials programmes.
- Aid underwriters in completing the Clinical Trials underwriting process and maintaining an accurate policy record.
- Aid underwriters in tracking Drug or Device accumulations.
- Act as a knowledge resource point on clinical trials for underwriters on specifics of clinical trial issuance.
- Liaison with regional leaders to ensure up-to-date Network information.
- Support underwriters by providing underwriting, regulatory and compliance information, and advice on programme structure.
- Ensure that CHUBB's Service Standards are met and, if possible, exceeded in the implementation of Multinational Clinical Trial Programmes.
- Liaise with Affiliates where necessary to ensure issuance of documents utilizing influencing skills and rapport to achieve better than standard turnarounds.
- Work with Shared Service Centre to ensure that all administrative activities in connection with global programmes are carried out in time and to a high level of quality.
- Coordinate closely with Credit Control to ensure payments occur on the non-regular payment structure.
- Drive development of more efficient processes.
- Support Underwriting by solving IT issues and liaising with the Helpdesk.
Key Responsibilities:
- Ensure that all Clinical Trial programmes are implemented to agreed service standards and corporate guidelines.
- Work with Shared Service Centre to guide/support them in account handling activities.
- Support Underwriters in the underwriting process and file maintenance.
- Ensure Trial Workbooks are prepared, maintained and completed in accordance with the Global Services Department standards.
- Build relationships with Underwriters, Clinical Trial Global Network controller, Clients, Brokers, Chubb Offices and other external parties such as affiliate relationships.
- Work within the framework of CHUBB ethical and service standards.
- Assist where required with ongoing Projects that are identified throughout a given year for better improvement to the Trial Process.
- Ensure support to the Global Services department for any multinational insurance task that may be needed.
- Complete incidental work that may be required outside the scope of day-to-day work requirements.
Qualifications Requirements:
- Advanced level in English (C1) is a must.
- Insurance Certification is a must.
- Bachelor's degree in business administration, economics, engineering or insurance is desirable.
- German and French would be an advantage.
- Experience of servicing multinational insurance programmes is an advantage.
- Working experience of Casualty Insurance is an advantage.
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