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(LG-376) Customer Service Agent in Madrid (Dutch Speaker)
Responder al anuncioWe are seeking a dedicated and empathetic Customer Service Representative to join our client's team in Spain's beautiful capital, Madrid!
Your responsibilities and impact as a Customer Experience Specialist will be:
- Supporting clients’ activities by being the very first point of contact for their customers.
- Answering incoming queries from customers and ensuring contractual SLA is maintained.
- Identifying issues and providing solutions.
- Ensuring a high level of customer satisfaction.
- Being a team player and participating in the success of the team and project, e. g. , providing cover for absent colleagues together with the team and attending regular team meetings.
Skills, qualifications and interests you need to succeed in this role:
- A native level of Dutch and an advanced level of English.
- Having knowledge about IT platforms, equipment, and applications such as Windows/MS Office.
- Having previous experience in sales (up-selling and cross-selling).
- Being an attentive listener, comfortable and skillful at communicating with people.
- Being a team player with high social competence.
- Being energetic, innovative, and working proactively at a fast pace.
- Excitement about intercultural communication and the expatriate lifestyle.
- Already living in Madrid and available to start ASAP.
What’s in it for you?
- Full-time permanent contract 40h/week, rotational schedule depending on the project.
- Salary: starting from € gross/year depending on the role.
- Opportunity to join an international company.
- An open-minded and employee-oriented working environment.
- Career development opportunities.
Your Future Company:
Your future company is a global leader in the BPO industry. With employees across the globe, you will be a member of a team behind the best experiences for +750 of the world’s leading and digital-first brands. The innovative solutions, technology, and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.
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