💡 Recomiendo: Echa un vistazo también a ofertas de trabajo similares entre las que seguramente encontrarás algo que te interese.
Local Service Transition Lead | [DWR-414]
Responder al anuncioKey Responsibilities
- Lead local workshops: ensure clients understand the scope of services as per global contract, service delivery model, and systems landscape.
- Define and maintain local Project Plan (MS Project and Smartsheet) and RAID log. Identify and communicate risks.
- Help clients understand the implementation methodology: what are we implementing, when, and how (phases and deliverables).
- Onboard BAU operational team in the project.
- Prepare Payroll Calendar and Trusted Source List.
- Provide needed accesses to client and Operations team members.
- Implement Local Service delivery tools (case management tool, call centre, SLA reporting tool, etc. ).
- Coordinate and lead client and BAU Operations trainings to ensure readiness for go-live.
- Coordinate and lead testing phases to ensure all in-scope systems are working and integrated as expected and configured according to the specifications agreed in the contract.
- Direct and plan the work, objectives, and resource models for transition to Operations activities.
- Identify and communicate project risks.
- Act as an escalation point.
- Monitor delivery of the transition within agreed scope, quality, time, and budget.
- Prepare and conduct hypercare period.
- Main goal: successful transition from Project to BAU services for client and Operations teams.
Requirements
- At least 3 years in HR/Payroll outsourcing - implementing or operating.
- Fluent English required.
- Be Accountable - Take advantage of the World of Opportunity and demonstrate personal responsibility and eagerness to explore & acquire the necessary skills. Be a key team player by collaborating and sharing knowledge to accomplish personal and team results.
- Has a positive sense of humour & outlook.
- Solve Problems - Be a resourceful problem solver by proactively identifying problems or challenges in the workplace and putting forward creative solutions to drive continuous improvement.
- Take Ownership - Proactively seeks clarity of role, accomplishment of individual & team objectives, and future personal career opportunities.
- Be Client Centric - Actively responds to meeting the expectations and requirements of internal and external clients. Ensure a balanced approach between client requirements and Alight priorities.
- Be Effective - Demonstrate knowledge of the Alight Way, our values and levers for success. Contribute and work to agreed global standards, utilize tools & technologies to act fast to achieve maximum personal productivity. Ensure work can be carried out in a repeatable, scalable way.
- Commerciality - Be commercially aware and adhere to Alight Way.
- Technical - Understand the technical solutions required to deliver.
¡Sea el primero en responder a este anuncio de trabajo!
-
¿Por qué está buscando trabajo en Trabajas.es?
Crear alerta de empleo
Cada día nuevos anuncios de trabajo Puede elegir entre una amplia gama de trabajos: nuestro objetivo es ofrecer una selección lo más amplia posible Déjenos enviar nuevos anuncios por correo electrónico Sea el primero en responder a las nuevas ofertas de empleo Todos los anuncios de trabajos en un único lugar (de empleadores, agencias y otros portales) Todos los servicios para demandantes de empleo son gratuitos Le ayudaremos a encontrar un nuevo empleo