(LZ-729) | Customer Success Manager, Cryptocurrencies And
Responder al anuncioWe empower passionate problem-solvers to collaborate, innovate and do their best work. That’s why we’re number 9 on the Forbes Cloud 100 list and on Glassdoor’s list of Top 10 fintechs to work for. And we’re just getting started. We’re building diverse and inclusive teams around the world — because that’s how we create even better experiences for our merchants and our partners. And we need your help. So, join us to build tomorrow, today.
About you
- 5+ years experience in a B2B Account Management, Relationship Management or Customer Success role with large Currency Exchanges and/or Payments industry
- Excellent knowledge of the Digital Assets & Currencies space - either as a personal or professional enthusiast
- Proven track record of successfully balancing multiple customers, developing opportunities, and exceeding new business targets
- Proven consultative sales abilities and proven ability to work well in a fast-paced environment, collaborating across multiple departments and influencing all levels within an external organization
- A strategic problem solver with excellent project management skills
- Outstanding communicator with battled-tested negotiation techniques
- Strong consultative sales abilities and demonstrated ability to work well in a matrix environment, collaborating across multiple departments and influencing all levels within an organization
- Travel requirements up to 20% to Checkout offices and client locations (depending on business need)
- Proficient in English
What you will be doing
- Creating merchant-specific account development plans focusing on revenue generation
- Building high touch, consultative, and positive relationships with our merchants through regular and open communications
- Analyze merchant’s performance and provide recommendations to improve the payment flow/revenue
- Delivering expertise, education, and guidance to merchants as they craft and execute on a comprehensive, global payments strategy
- Collaborating cross-functionally with leaders across various departments within the business to tailor outstanding project and expansion proposals for merchants
- Understanding the intricacies of our products, services, and partner networks thoroughly to demonstrate as needed to meet our merchants’ needs
- Focusing on exceeding strategic and financial targets of our merchants by analyzing active payment products, transaction volumes, and service levels
- Sharing ideas and feedback on local trends including competitor insights, customer needs, sales, product, and marketing information
- Take a proactive approach on customer service items and problem-solving with leaders across various departments within the business to tailor outstanding solutions for merchants
What we stand for
#Aspire
We supercharge your professional growth with career development programs and leadership training. You can learn your way, with tailored pathways and online platforms. And be inspired at relevant conferences.
#Excel
We don't stop at 'good' here. We strive for excellence amongst our teams every day and recognize colleagues who take it to the next level through our quarterly peer-nominated Hero awards.
#Unite
We're proud of our global connections and inclusive environment. So we champion this through our colleague-led community groups and celebrate many cultural events together.
We believe in equal opportunities. LI-Hybrid
#J-18808-Ljbffr¡Sea el primero en responder a este anuncio de trabajo!
-
¿Por qué está buscando trabajo en Trabajas.es?
Crear alerta de empleo
Cada día nuevos anuncios de trabajo Puede elegir entre una amplia gama de trabajos: nuestro objetivo es ofrecer una selección lo más amplia posible Déjenos enviar nuevos anuncios por correo electrónico Sea el primero en responder a las nuevas ofertas de empleo Todos los anuncios de trabajos en un único lugar (de empleadores, agencias y otros portales) Todos los servicios para demandantes de empleo son gratuitos Le ayudaremos a encontrar un nuevo empleo