Mastercontrol And Learning Management System Specialist CE228
Responder al anuncioThis job is with Thermo Fisher Scientific, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Please do not contact the recruiter directly.
Work Schedule: Standard (Mon-Fri)
Environmental Conditions: Office
Job Description
Job Title: Mastercontrol and Learning Management System Specialist
Direct Report To: European Process, Training and Quality Manager
Group/Division: RSD
Career Band: Professional
Career Track: 5
Position Location: EU - FR/UK/DE/NL/SE/ES
Company Information
Thermo Fisher Scientific Inc. , a world-class and high-reaching company, is seeking a highly motivated individual to join our exceptional team in Europe.
As a global leader in the industry with revenues exceeding $40 billion and a commitment to innovation, we offer unparalleled opportunities for professional growth and success.
At Thermo Fisher Scientific, each of our 95, 000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission - enabling our customers to make the world safer, cleaner, and healthier.
Position Summary
Maintain the LMS system (TFU) ensuring all e-learning is published and working, including the QMS system (Mastercontrol) for Customer services agents, crafting job codes and profiles as reported within the local skills matrix. Responsible for the upload/updates/archive of all approved training material. Develop training content using available media, such as PowerPoint, Word, Excel, e-learning, and KM pro. Complete process audits as requested.
Key Responsibilities
- Develop content for training agents in all roles/processes, ensuring it meets the approved EU process, ensuring it can be formatted for uploading in Mastercontrol.
- Act as the CS Gatekeeper for Mastercontrol, responsible for uploading, archiving, and maintaining the accurate document version.
- Responsible for crafting the monthly assignment tasks in line with the agreed rollout plan.
- Liaise with resource planning and ensure all documents are assigned according to the training captured in the local skills matrix.
- Maintain Mastercontrol with leavers and starters, by crafting/removing agents job codes, roles, and training assignments.
- Maintain and provide training materials for agents on how to use Mastercontrol, find their tasks, and sign off.
- Build and maintain relevant e-learning in English and local language if required, using the agreed software and style format.
- Work with relevant collaborators to maintain the LMS system (currently TFU), maintaining the e-learning materials, and providing training instructions for agents and supervisors on how to find and assign learning assignments.
- Develop relevant reports to show learning assignments completed/outstanding, meeting country restrictions and regularly share with the management teams to progress to completion.
- Support course development and maintenance, ensuring appropriate materials are available for agents in KM pro, or as an e-learning and uploaded in Mastercontrol.
- Work with the Compliance teams to support relevant audits, where audit findings are reported, work with the local Operations or Process/Training teams to follow up and resolve.
- Support the creation of Articles, FAQs, Decision trees, and quick links in KM Pro working within the guidelines using the style guide.
- Translate as needed into local language all relevant materials.
Minimum Requirements/Qualifications
- 2+ years of validated experience in a Customer Services environment.
- Ability to write clear training content on technical subjects.
- Presentation skills to meet all learning styles.
- Experienced in process improvement.
- Previous QMS experience, such as Mastercontrol.
- Proficient in local language (dependent on recruitment location) and English.
Non-Negotiable Hiring Criteria
- Positive, 'can-do' demeanor.
- Able to be self-sufficient and progress activities with limited supervision.
- Strong verbal and written communication skills.
- Excellent analytical and presentation abilities.
- Ability to support and coordinate multiple projects at the same time.
- Ability to work independently, seeking help when needed, and creatively solving problems when help is not available.
- Comfortable in handling ambiguity.
- Ability to travel occasionally.
- Shows a clear example of a quality focus and demeanor.
- Demonstrates conceptual thinking and working.
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