[N-390] Customer Success (Accounting Expert)
Responder al anuncioJoin the team. Make an impact. At Holded, we believe that daily admin should never stop a great idea from becoming a success. That's why we create intuitive software to empower anyone who dares to start their own business. Long story short: we want to make business simple. To create cutting-edge products that meet the needs of the sector, talent is essential. We are looking for passion, creativity, and commitment. In return, we offer the same. The Role:As an Accounting expert within the Customer Success team at Holded, your primary role will be to provide training to our customers to maximize their experience with our solution. You will report to the Customer Success Manager, Antonio Mañas Vilaclara, and work closely with him to ensure alignment with departmental goals and strategies. Your accounting expertise will be essential to educate customers on effectively utilizing Holded and optimizing their accounting processes. You will collaborate closely with the Customer Success team to identify platform improvement opportunities based on customer needs and feedback. You will be responsible for analyzing customers' accounting workflows and providing recommendations to optimize their efficiency using Holded. Additionally, you will participate in creating educational resources such as guides, tutorials, and webinars to improve customer education on accounting topics. About you:Bachelor's degree in Accounting, Finance, or a related field. Previous experience in accounting, preferably in a SaaS environment. Solid knowledge of accounting principles and business accounting practices. Experience using accounting software or ERP, preferably Holded. Excellent verbal and written communication skills, with the ability to explain accounting concepts clearly and comprehensively. Ability to work autonomously and manage multiple projects simultaneously. Customer-oriented with strong interpersonal skills. What it's like to work with us:Permanent contractRemote friendlyShort work-day on Fridays26 paid vacation daysFree catered lunch at the officeEnglish/Spanish classesReferral programContinuous Training: annual budget for training for each employeeFully equipped kitchen with snacks, drinks, and fresh fruitTop-notch work equipmentOffice in front of the sea with ping pong, pool table, PlayStationInteresting projects and a great work environmentAn excellent opportunity to grow with the companyDiscounts on a Gym membershipWe didn’t start Holded to be another software company. We started Holded to be epic, and you will be part of it. #J-18808-Ljbffr
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