Network Support Service
Responder al anuncioSobre a NCR Atleos
A NCR Atleos, com sede em Atlanta, é líder na expansão do acesso financeiro. Nossos 20. 000 funcionários dedicados otimizam a agência, melhoram a eficiência operacional e maximizam a disponibilidade do autoatendimento para instituições financeiras e varejistas em todo o mundo.
Job Title:
Network Support Service
Locations:
Barcelona, Spain
Hours:
40 Hours per week
Job Purpose:
The role will be responsible for the ATMs Network expansion and Support for Italy. Coordinating ATMs installation procedure, ensuring the installations are delivered on time, to budget and to the required quality of the civil works with the standard within the agreed specification and the coordination of the correct maintenance of the ATM Network within the objectives of Uptime.
Key Responsibilities:
- Developing, maintaining and control a detailed Installations Plan.
- Develop, Manage and Maintain an effective Suppliers and Customer Relationships.
- Managing new installations projects in coordination with internal and external stakeholders.
- Daily monitoring of Cashzone ATM Network.
- Identifying and tracking ATM issues (cash, technical, merchant, etc).
- Recording and managing maintenance issues and escalating when necessary.
- Communication flow with internal - external suppliers: Maintenance, Installation, CIT, Security, Cash forecasting, Commercial, etc.
- Managing day by day supporting activities, including reporting, in line with the uptime targets.
- Working closely with all Users to ensure the Uptime meets business needs.
- Daily reporting about the Network Uptime status.
- Provision of local support to the company's centralized Operations functions.
- Management and maintenance of the ATM machines inventory and sites in the dedicated systems.
- Multi-task and make key decisions.
Professional Requirements:
- Italian and English required, Spanish recommended.
- Minimum 2 years of experience in the Operations or IT functions, in such sectors as banking, financial services, telecommunications or retail.
- Experience in the ATM industry is advantageous.
- Experience in suppliers management and managing KPI’s & SLA’s.
- Knowledge about Incident Management Process (ITIL).
- Ability to make decisions in a short time.
- IT skills in Microsoft Word, Excel and Power Point.
- Experience in Technical Support (Resolution of incidents).
- Experience in Monitoring and control of incidents.
- Experience in reporting.
- Advanced knowledge of excel.
- Experience in CAU or Helpdesk.
- Computer skills.
Personal Requirements:
- Excellent communication and ‘people skills’ with collaborative work style.
- Enthusiastic, ambitious, open minded, self-starting and hard-working team player.
- Analytical and problem solving skills.
- Persuasive with details and facts.
- Excels at operating in a fast-paced, entrepreneurial environment.
- A demonstrated commitment to high professional ethical standards.
As ofertas de emprego estão condicionadas à aprovação dos critérios de triagem aplicáveis a vaga.
Declaração de oportunidade de emprego igualitária
A NCR Atleos é um empregador que oferece oportunidades iguais. É política do NCR Atleos contratar, treinar, promover e pagar associados com base em suas qualificações, habilidades e desempenho relacionados ao trabalho, independentemente de raça, cor, credo, religião, origem nacional, status de cidadania, sexo, orientação sexual, identidade/expressão de gênero, gravidez, estado civil, idade, deficiência física ou mental, informações genéticas, condição médica, status militar ou veterano ou qualquer outro fator protegido por lei.
Declaração para Consultorias de Recrutamento Externo
O NCR Atleos só aceita currículos de agências constantes da lista de fornecedores preferenciais do NCR Atleos. Não encaminhe currículos para nosso sistema de rastreamento de candidatos, para funcionários do NCR Atleos ou para qualquer instalação do NCR Atleos. O NCR Atleos não se responsabiliza por quaisquer taxas ou encargos associados a currículos não solicitados.
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